Operations Supervisor

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Nutrition and Food Service
Part time

Job Summary

Title: Operations Supervisor - NFS HR ID#: 01-XXXX-000212 Department: Nutrition and Food Service Reports to: NFS Manager Date Description Last Revised/Approved: January 2019 Job Summary: Supervise and coordinate Nutrition and Food Service (NFS) functions to ensure that operations are performed efficiently. Principal Duties & Essential Functions: CAREfirst - Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills interpersonal relationships and team building.- Follows departmental policies and procedures - Contributes to the overall quality of services - Assumes responsibility for keeping informed about changes - Makes independent decisions within the scope of position Job Knowledge and Skill - Supervise work flow patterns and assignment of staff to specific areas of responsibility. Review and modify departmental schedule subject to department head approval; authorizes time offfor employees based on departmental standards. Monitors departmental weekly payroll. - Monitors and maintains the quality of the food service operation including performing temperature tests for each meal maintaining dishwashing and refrigeration logs and overseeing the cleaning schedules. - Maintains visibility for customer feedback and liaison with pertinent hospital departments. - Inspects for compliance with DPH standards and safety regulations. Acts as liaison with Environmental Services to maintain cleanliness and with Maintenance for equipment safety and repairs. Implements work standards sanitation procedures and personal hygiene requirements of personnel according to hospital and departmental policy. - Assists in the interviewing of candidates. Orients new employees to departmental policies and procedures. Assists in regular staff meetings in-service training and continuing education. Assists in evaluating performance of departmental personnel initiates promotional disciplinary and other personnel actions. - Evaluates performance of departmental personnel. Participates in the progress improvement plans and progressive disciplinary action for employees. Coaches and counsels as needed and provides continuous feedback on performance. - Monitors food cost (portion control leftovers and food waste). - Works rotating weekends in the Main Kitchen/cafe as the Management person on duty. Assumes duties and responsibilities for supervising all food service staff Call Center Production and Cafeteria on scheduled weekends. Room Service Role Specific Responsibilities - Acts as liaison between food service and nursing units. Conduct rounding in food service areas and on the patient units interacting with food service staff and nursing staff. - Assists Food Service Manager with assigned duties and function of the department computer system (CBORD) including updates maintenance of interface data entry downtimes and training. Cafeteria Role Specific Responsibilities - Supervises functions and daily operations of cafeteria including work flow patterns and assignment of staff to specific areas of responsibility as needed. Assists in the daily cash out procedures in the cafeteria. Secures all revenues in cafe. - Coordinates preparation of cafeteria menu items and ensures portion specification. Observes appearance quality temperature and palatability of all cafeteria food items. Ensures availability of necessary food items through purchase from outside vendors requisition from the main kitchen storeroom and coordination with kitchen production staff. Qualifications: Job Knowledge and Skills Education and Experience Experience Demonstrated leadership skills evidenced by: Strong interpersonal communication problem solving and conflict management skills required. Bachelor degree in Food Service Management or related field. 3-5 years food service exp and 1 year food service management experience required preferably in healthcare. Physical Environment: Duties may involve activities with exposure to dirt excessive heat and cold temperatures odors steam wet floors noise large cooking and cleaning equipment and stressful conditions. Physical Standards of Job Description: - Constantly 75% or more of the workers time is spent in the activity - Frequently 25% to 75% or more of the workers time is spent in this activity - Occasionally 5% to 25% or more of the workers time is spent in this activity - Rarely under 5% or more of the workers time is spent in the activity - N/A not applicable Basic activity being performed C F O R N/A Comments Walking X Standing X Sitting with back support X without back support Reaching Overhead X Forward X Lateral X Low X Stooping X Bending at waist X Crouching X Bending at knees X Kneeling X Climbing X Crawling X Twisting X Balance X Other: Other: Pushing Tasks by weight 5 lbs X Food carts and trucks 5-15 lbs X 15-40 lbs x 40-75 lbs x 75-100 lbs x Pulling Tasks by weight 5 lbs X Food carts and trucks 5-15 lbs X 15-40 lbs X 40-75 lbs X 75-100 lbs x Lifting Tasks by weight 5 lbs x 5-15 lbs x 15-40 lbs x 40-75 lbs x 75-100 lbs x Sensory Requirements Yes No Comments Visual Activity Close paper work x CRT used x Color vision required x Visual monotony x Hearing Activity Conversation x Monitoring Equipment x Telephone x Transcription x Background Noise x Sensory Discrimination Hot/Cold xSharp/Dull x The above is intended to describe the general contents and requirements of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive statement of all duties responsibilities or skills of personnel so classified.

Title: Operations Supervisor - NFS Manager HR ID#: 000212 Department: Nutrition and Food Service Reports to: NFS Manager Date Description Last Revised/Approved: January 2019 Job Summary: Supervise and coordinate NFS functions to ensure that operations are performed efficiently. Principal Duties & Essential Functions: CAREfirst Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills interpersonal relationships and team building. Follows departmental policies and procedures Contributes to the overall quality of services Assumes responsibility for keeping informed about changes Makes independent decisions within the scope of position Job Knowledge and Skill Supervise work flow patterns and assignment of staff to specific areas of responsibility. Review and modify departmental schedule subject to department head approval; authorizes time off for employees based on departmental standards. Monitors departmental weekly payroll. Monitors and maintains the quality of the food service operation including performing temperature tests for each meal maintaining dishwashing and refrigeration logs and overseeing the cleaning schedules. Maintains visibility for customer feedback and liaison with pertinent hospital departments. Inspects for compliance with DPH standards and safety regulations. Acts as liaison with Environmental Services to maintain cleanliness and with Maintenance for equipment safety and repairs. Implements work standards sanitation procedures and personal hygiene requirements of personnel according to hospital and departmental policy. Assists in the interviewing of candidates. Orients new employees to departmental policies and procedures. Assists in regular staff meetings in-service training and continuing education. Assists in evaluating performance of departmental personnel initiates promotional disciplinary and other personnel actions. Evaluates performance of departmental personnel. Participates in the progress improvement plans and progressive disciplinary action for employees. Coaches and counsels as needed and provides continuous feedback on performance. Monitors food cost (portion control leftovers and food waste). Works rotating weekends in the Main Kitchen/cafe as the Management person on duty. Assumes duties and responsibilities for supervising all food service staff Call Center Production and Cafeteria on scheduled weekends. Room Service Role Specific Responsibilities Acts as liaison between food service and nursing units. Conduct rounding in food service areas and on the patient units interacting with food service staff and nursing staff. Assists Food Service Manager with function of the department computer system (CBORD) including updates maintenance of interface data entry downtimes and training. Cafeteria Role Specific Responsibilities Supervises functions and daily operations of cafeteria including work flow patterns and assignment of staff to specific areas of responsibility as needed. Assists in the daily cash out procedures in the cafeteria. Secures all revenues in cafe. Coordinates preparation of cafeteria menu items and ensures portion specification. Observes appearance quality temperature and palatability of all cafeteria food items. Ensures availability of necessary food items through purchase from outside vendors requisition from the main kitchen storeroom and coordination with kitchen production staff. Qualifications: Job Knowledge and Skills Education and Experience Experience Demonstrated leadership skills evidenced by: Strong interpersonal communication problem solving and conflict management skills required Bachelor degree in Food Service Management or related field. 3-5 years food service exp and 1 year food service management experience required preferably in healthcare. Physical Environment: Physical Standards of Job Description: Constantly 75% or more of the workers time is spent in the activity Frequently 25% to 75% or more of the workers time is spent in this activity Occasionally 5% to 25% or more of the workers time is spent in this activity Rarely under 5% or more of the workers time is spent in the activity N/A not applicable Basic activity being performed C F O R N/A Comments Walking Standing Sitting with back support without back support Reaching Overhead Forward Lateral Low Stooping Bending at waist Crouching Bending at knees Kneeling Climbing Crawling Twisting Balance Other: Other: Pushing Tasks by weight 5 lbs 5-15 lbs 15-40lbs 40-75 lbs 75-100 lbs Pulling Tasks by weight 5 lbs 5-15 lbs 15-40 lbs 40-75 lbs 75-100 lbs Lifting Tasks by weight 5 lbs 5-15 lbs 15-40 lbs 40-75 lbs 75-100 lbs Sensory Requirements Yes No Comments Visual Activity Close paper work CRT used Color vision required Visual monotony Hearing Activity Conversation Monitoring Equipment Telephone Transcription Background Noise Sensory Discrimination Hot/Cold Sharp/Dull

Additional Job Description

Onsite

2014 Washington Street

20

Regular

Rotating (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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