Principal Product Manager, Generative UI
Principal Product Manager, Generative UI
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Salary Not Disclosed
1 Vacancy
Job Description
About the team:
Join a high-impact team of product managers at the heart of our platform experience technology ecosystem. The ServiceNow Workflow Collaboration team is a specialized group focused on delivering world class experiences tailored to our customers.
The impact Youll Make:
As the central connector across engineering design and business teams youll drive the strategy execution and evolution of a high-impact adaptive user experience on a large-scale platform. From initial launch to enterprise-wide adoption youll lead the charge in delivering intelligent context-aware experiences that surface the right information and actions at the right timeempowering users while enabling extensibility and efficiency across the organization.
Success in this role will be measured by:
- The adaptive experience is widely adopted and delivers measurable improvements in user productivity and satisfaction.
- Stakeholders view the product as a strategic enabler and see you as a trusted proactive partner.
- Engineering and design teams consistently receive clear actionable requirements and context.
- Feedback mechanisms are established with demonstrable impact on product evolution.
- The capability matures from initial launch to a scalable extensible platform feature with broad organizational buy-in.
What youll do:
- Product Ownership: Define and manage the product roadmap requirements and backlog. Translate vision into actionable user stories specifications and success metrics.
- Cross-Functional Leadership: Drive alignment and collaboration across engineering design business operations and other product teams.
- Stakeholder Engagement: Collect synthesize and prioritize input from a broad range of internal and external stakeholders ensuring the product reflects real-world needs.
- User-Centered Design: Collaborate with design teams to map user journeys validate prototypes and champion usability accessibility and seamless workflows.
- Technical Understanding: Partner with engineering to ensure robust data integration real-time responsiveness and scalable modular architecture. Understand platform constraints such as permissions privacy and extensibility.
- Continuous Feedback & Iteration: Establish and manage feedback loops that leverage both human and automated signals to drive ongoing product improvement.
- Outcome-Driven Execution: Set track and report on key performance indicators such as adoption engagement efficiency and user satisfaction. Use data to inform prioritization and decision-making.
- Change Enablement: Lead efforts to onboard users develop documentation and support rollouts. Work to minimize friction and ensure successful adoption across all user segments.
Qualifications :
To be successful in this role you have:
- Experience: in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 8 years of product management experience ideally in platform SaaS or enterprise environments with complex user and stakeholder ecosystems.
- Technical Acumen: Ability to communicate effectively with engineering about APIs data models permissions and extensibility. Experience with modular UI/component systems is valuable.
- Empathy for Users: Skilled at uncovering and synthesizing diverse user needs and converting them into actionable product features and journeys.
- Stakeholder Management: Proven ability to align and influence across functions balancing competing priorities and building consensus.
- Analytical Mindset: Comfortable with data analysis user research and defining/monitoring KPIs to drive product improvement.
- Execution Focus: Demonstrated track record of delivering impactful products in fast-moving ambiguous environments with a bias for action and measurable results.
#Prodjobs
For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
