Solution Customer Success Manager
Solution Customer Success Manager
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Job Description
Solution Customer Success Manager
4 Months W2 Contract
Lehi UT or Remote (US)
Benefits Youll Love:
- NextDeavor offers health vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)
- Opportunity to get your foot in the door at a well-established corporation
Become a key player as aSolution Customer Success Manager:
The Solution Customer Success Manager will be responsible for both customer-facing project work supporting Value and Adoption of Adobe products as well as internal team project management supporting numerous workstreams driving program growth and ongoing support. You will use strong executive presence and solid project management skills and have a deep understanding of digital marketing applying diverse sources of information especially business trends and metrics towards innovative customer experiences and program management.
Heres how youll make an impact on the team:
- Accountable for leading Value Realization project work with Customers inclusive of all aspects of project work (planning delivery and follow-up focused on documenting value attainment/measurable impact).
- Act as the central point of contact throughout each individual project defining measurable short-term engagement plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all level
- Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and using the customer engagement model to align and track customer business goals
- Drive adoption of Adobe Experience Cloud products - using playbooks to drive incremental value to the customer
- Be the voice of the customer internally at Adobe -sharing strategic use-cases process improvements and asks back into the internal ecosystem
- Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
- Support Program Governance/Management - partner with leadership team to ensure program goals and initiatives are documented workstreams are on track and deliverables are documented and logged in requisite repositories.
- Support Process for activating new internal and quarterly priorities and managing backlog - ensuring initiatives are crafted to meet predefined business objectives.
- Weekly and Monthly reporting -Maintain/deliver pre-established weekly and monthly reporting for the organization.
- Support Team Meetings/Communications - partner with leadership team on weekly and quarterly meetings i.e. Quarterly All Hands)
Heres what youll need to be successful in this role:
- Bachelors Degree and/or relevant work experience
- 10 years of Customer Success experience in Software as a Service Digital Marketing (Analytics and Customer Journey Analytics Preferred)
- Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
- Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and cultivate joint partnership
- Strong consulting skills
- Ability to prioritize multi-task and perform under pressure
- Exceptional organizational presentation and communication skills both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space including data platforms content management and customer journeys
- Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
- Validated experience with account planning & customer success plans including leading and facilitating executive meetings and workshops
- Effective at leading executive C-level discussions and presentations
- Flexibility to travel if required
Pay Range:
$49.00 - $54.36/hour
Ready to make your mark Take the leap and apply directly here: < your application is in good hands.
Required Experience:
Manager
Employment Type
Contract
