Sales Coordinator
Sales Coordinator
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Job Description
We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.
Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.
At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!
Why You Will Love this Job:
The Sales Coordinator will be responsible for managing the end-to-end processing of residential generator orders within SAP. This includes accurate data entry order tracking and analysis to ensure timely and error-free fulfillment. Effectively prioritize and handle multiple responsibilities using Salesforce Service Cloud (CRM) such as responding to phone calls emails and order requests while meeting established service level agreements (SLAs). Deliver consistent professional support to both internal teams and external partners throughout the entire order lifecycle.
This position will require onsite work at our Glendale WI office for the initial three months to support onboarding and team integration. Following this period the role will transition to a hybrid work model.
Specific responsibilities
Process incoming orders quickly and accurately in SAP.
Review and validate orders for correct pricing product specifications discounts and customer-specific delivery requirements.
Resolve invoice-related issues including credit requests and customer deductions in a timely manner.
Respond to order status inquiries changes and expedite requests from dealers and wholesalers.
Collaborate with internal teamsincluding Sales Credit Pricing and Logisticsto resolve any issues preventing timely order fulfillment.
Participate in order testing and support process updates or system changes.
Manage incoming communications (emails and phone calls) using SalesForce Service Cloud and ensuring professional and timely responses.
Access and update order information through customer-specific portals.
Utilize Sales Force Service Cloud to communicate with dealers and stay organized with existing work
Other Responsibilities: Assist the Business Development Manager AMPS on special projects and initiatives as required.
Relationships and Contacts: Supervisory Relationships: Reports to Manager Customer Service
Organization Relationships: Daily contact with Home Energy Channel Partners
Frequent interaction with: AMPS Residential Generator Sales teams Corporate Credit Department Residential Service and Warranty Department
Requirements
An associate degree or bachelors degree preferred OR 1-2 years experience in a similar role
Experience in service parts power generation automotive industrial equipment or a similar technical environment is highly desirable.
Experience with CRM & telephony systems ERP software (SAP) and preferred.
Proficient in Microsoft Office products: Outlook Excel Word PowerPoint etc.
Skilled at engaging with customers to understand and address their needs.
Experience in order processing or sales coordination preferred.
Strong organizational problem-solving skills analytical thinking & a proactive mindset.
Excellent verbal and written communication skills
Goal-driven adaptable and eager to take on new responsibilities.
Ability to manage multiple priorities and meet tight deadlines
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $24-$26/hr. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location. Available benefits include medical dental vision & 401k
About Us
Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity Seek learn share
Trust Go farther together
Pace Focus to go faster
Excellence Find the win every day
Required Experience:
IC
Employment Type
Full-Time
