Customer Service Rep
Customer Service Rep
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1 Vacancy
Job Description
Customer Service Representative
Launch Your Career with Smith Auto Family Not Just a Job a Path Forward!
Position: Customer Service Representative (Business Development Center)
Location: Levelland Texas
Compensation: $18/hr Bonus Opportunities
Are you looking for more than just a job Do you want to build a career with a team thats invested in your success At Smith Auto Family we believe in developing peoplenot just filling positions. If youre goal-driven curious and motivated to grow this is where your journey begins.
Why Join Smith Auto Family
Were a thriving family-owned dealership rooted in West Texas with a simple but powerful mission: Families helping families. We promote from within reward hard work and offer clear growth opportunities. At Smith Auto Family your first role isnt your lastits just the beginning.
Your Role: Customer Service Representative BDC
As a Customer Service Representative in our Business Development Center (BDC) you are the voice of Smith Auto Familybuilding relationships scheduling appointments and helping customers navigate their service and sales needs.
Daily Responsibilities
Greet and assist customers via phone email and in person.
Handle inbound/outbound calls with professionalism.
Set appointments for service and sales departments.
Follow up with no-shows and unsold leads.
Accurately log customer interactions in VinSolutions CRM.
Maintain a friendly professional and efficient demeanor.
Collaborate across departments to improve processes and outcomes.
Key Performance Metrics
Customer Satisfaction Measured through reviews and feedback.
Response Time Fast helpful communication.
Appointment Setting Sales and service booking targets.
CRM Compliance Clean and complete data entry.
Career Development Roadmap
We dont just say theres room to growwe show you how:
Start Here:
- $17/hr
- Learn CRM call scripts lead handling appointment setting
- Collaborate with sales service and leadership
36 Months:
- $18/hr Bonus
- Meet benchmarks (50 calls/day 40% set rate great notes)
- Request growth path discussion
Career Paths Available:
Path
Estimated Earnings
BDC Manager
$65k
Service Advisor Service Manager
$70k $100k
Sales Consultant Sales Manager
$60k $100k
Sales Consultant Finance Manager
$60k $100k
Values That Move You Forward: Curiosity Goal-Driven Attention to Detail Teamwork
Real Success Stories:
Started in BDC. Now runs a Sales Department. Michael D.
Started in BDC. Now manages all office personnel. Mechelle S.
Ideal Candidate
1 year of customer service experience (automotive a plus).
Strong communication organization and problem-solving skills.
Team player with a positive proactive attitude.
Detail-oriented and tech-comfortable (Google Workspace CRM).
Bonus: Bilingual candidates may qualify for a higher rate.
Benefits & Perks
Consistent Schedule
Medical Dental & Vision Insurance
401(k) Employer Match
Paid Time Off & Holidays
Employee Recognition Programs
Career Development & Internal Promotions
Employment Type
Full-Time
