Customer Quality Manager
Customer Quality Manager
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1 Vacancy
Job Description
- Lead coach and manage a team of quality engineers.
- Serve as the primary point of contact for customers on all quality-related matters.
- Collaborate with internal teams including Failure Analysis Test Engineering Product Engineering and Sales to achieve quality objectives.
- Manage field failure investigations and drive root cause analysis using the 8D problem-solving process.
- Define and implement both operational and systemic improvements in product quality.
- Prepare and deliver product change notifications to customers.
- Ensure timely and accurate resolution of quality concerns with supporting data and technical communication.
- Bachelors degree in Electrical Engineering or a related technical discipline.
- 10 years of experience in customer quality engineering related to integrated circuits.
- Proven expertise in the 8D problem-solving methodology.
- Demonstrated experience in a quality manager role with direct customer interaction.
- In-depth knowledge of semiconductor products and manufacturing processes.
- Strong problem-solving skills and technical acumen.
- Excellent written and verbal communication skills with the ability to create clear and concise technical reports based on data.
- Willingness and ability to travel globally to customer sites as needed.
- Proficiency in Mandarin for verbal and written technical communication is a plus.
- Ability to communicate technical issues effectively both verbally and in writing.
Employment Type
Full-time
