People & Culture Operations Partner

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People & Culture Operations Partner

Are you energized by the opportunity to support and improve the full employee experience from onboarding to offboarding Do you love solving problems building relationships and ensuring that employees feel supported throughout their time with the company SmartBear is looking for a People & Culture Operations Partner to join our Wroclaw team and play a vital role in delivering consistent compliant and people-first HR support in Poland and our other global locations.

What Youll Do

As a People & Culture Operations Partner youll be a key member of our People & Culture team responsible for a wide range of operational and strategic support activities. Youll have the chance to improve P&C processes contribute to key initiatives and provide daily assistance to employees and managers across functions.

Key Responsibilities

• Employee Lifecycle Support: Own and coordinate P&C processes including new hire onboarding contract management background checks offboarding and exit interviews to ensure a seamless experience.
• Operational P&C Administration: Manage employee documentation maintain P&C records update labor postings and respond to verification requests from internal and external stakeholders.
• Compliance & Policy: Ensure alignment with Polish labor law and internal P&C policies. Partner with cross-functional teams to support audits and maintain data integrity.
• Employee Relations: Act as a trusted advisor to employees and managers. Handle day-to-day employee inquiries support performance and leave processes and resolve employee issues with discretion and care.
• HR Systems & Reporting: Maintain and update employee data using BambooHR (or similar systems) track key P&C metrics and support internal reporting.
• Project Support: Collaborate with local and global People & Culture teams on projects related to well-being employee engagement process improvement and global policy rollout.
• Vendor Collaboration: Partner with third-party vendors on topics like payroll support perks and benefits administration.

What You Bring

• Experience: 25 years in an HR Coordinator Generalist or People Partner role ideally in a dynamic or multinational company.
• Knowledge: Strong understanding of Polish labor law HR compliance requirements and common HR practices.
• Excellent organization and prioritization skillsable to manage multiple tasks independently.
• Strong attention to detail especially in data and documentation.
• Great interpersonal communicationin Polish and English (written and spoken).
• Comfortable with HRIS tools like BambooHR or similar platforms.
• Problem-solving mindset and a proactive approach to continuous improvement.
• Education: Bachelors degree in Human Resources Business Administration or a related field.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
• We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
• Weve won major industry(product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex national origin age gender disability veteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart open driven accountable and curious.

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