Clinical and Academic Support Specialist

Primary Purpose
Under the general direction of the Sr. Program Manager and Clinical Director this position is responsible for supporting the Department of Physician Assistant Educations programmatic needs by coordinating clinical and didactic operations as part of the academic team. This position serves as the primary point of contact for the programs clinical operations assisting and maintaining correspondence with students and clinical site affiliates to the Program.

Essential Functions
Effectively process student clearances for clinical rotation placements independently and/or in coordination with the Clinical Director or Coordinator. Communicate/coordinate student rotation placements with clinical sites and students. Routinely report on clearance progress to the clinical team. Assist with monitoring student compliance with clearance requirements. Maintain student and program records ensuring the security and privacy of all confidential records and compliance with policies and regulations including but not limited to the Family Educational Rights and Privacy Act ( FERPA ) and the Health Insurance Portability and Accountability Act ( HIPAA ) requirements. Track and report on clinical preceptor licensure and insurance requirements. Maintain student site preceptor and administrative files for the clinical year. Participate in Clinical committee meetings. Assist other committees as needed. Maintain the database used for student scheduling at clinical sites and ensure accurate placement information. Responsible for processing PA Program clinical affiliation agreements and inputting all related demographic data in the database. Track and report clinical site affiliation agreement statuses and facilitate the renewal process timely. Academic Support Responsibilities: Independently and/or in coordination with the clinical faculty monitor student assignment completion evaluate student performance and assist with grade reporting. Assist with exam database maintenance to ensure question validity and accuracy. Assists with exam question mapping and categorization. Assist with student assessment monitoring as required. Resolve routine and complex problems with minimal consultation; handle multiple assignments and prioritize in a constantly changing work environment; recognize and improve administrative and operational processes as needed. Coordinate with other staff to ensure budgetary requirements and preceptor payment processing. Assist the Clinical Director Program Director and Senior Program Manager with projects as assigned. Data collection and support for Grants. Assists with admissions process as requested Performs other duties as assigned. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Bachelors Degree (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework). Two (2) years of related experience providing administrative support.

Preferred Qualifications
Masters Degree. Intermediate skills in MS Office suite including Outlook Work Excel and PowerPoint. Excellent oral and written communication skills. Strong interpersonal skills are crucial as this position regularly interacts with both the campus community and the public. Two (2) years of related experience in higher education. Advanced skills in MS Office suite experience using databases and advanced experience in internet navigation and research. Ability to adapt to emerging technology. Excellent communication and interpersonal skills are crucial including clear effective and tactful communication with individuals of varying ages and cultural backgrounds and perspectives. Solid English composition skills are necessary as well as the ability to create compose and edit written/typed materials (e.g. reports emails narrative charts/graphs). Strong organizational skills and the ability to work under pressure with frequent interruptions. Must assume responsibility and work effectively with minimum supervision. Ability to coordinate a variety of activities correctly interpret directions establish priorities and work well under tight deadlines is crucial. Experience working in a Physician Assistant program or similar professional education program strongly desired. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule
Work performed during standard business hours.