Head of Product Solutions

We are seeking a strategic customer-obsessed leader to manage and grow the Nexthink Library a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant impactful content solutions. 

Youll lead a talented team that builds Nexthink extension packs modular ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy execution product and marketing requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape. 

What Youll Do 

Content Strategy & Roadmap: 

• Own the vision and roadmap for Nexthink Library content. 
• Continuously monitor industry trends customer feedback IT news and competitor movements to identify high-impact solution areas. 
• Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs. 
• Balance and prioritize across a broad range of challenges (e.g. Green IT VDI Windows 11 migration) to deliver meaningful value to the IT community. 

 
Cross-Functional Collaboration: 

• Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions. 
• Influence product development by advocating for features that unlock new high-impact Library content. 
• Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives. 
• Co-create compelling narratives that amplify the value of each pack to customers and the broader market. 

 
Team Leadership & Execution: 

• Manage and mentor a high-performing team of content creators and IT subject matter experts. 
• Foster a culture of ownership autonomy and excellence. 
• Continuously refine content creation and validation processes to ensure quality visual polish ease-of-use and timely delivery. 
• Use product analytics customer feedback and post-release data to guide iterative improvements.

Qualifications :

IT Expertise: 

• Significant experience in IT Service Delivery End User Computing or IT Operations ideally in enterprise environments. 
• Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs. 
• Strong understanding of IT infrastructure endpoint management (e.g. Intune JamF SCCM) and identity platforms (e.g. AD EntraID). 
• Familiarity with Windows and Mac OS cloud platforms (e.g. Microsoft 365 Azure AWS GSuite) scripting (e.g. PowerShell Bash) and web literacy (e.g. JavaScript CSS). 
• Awareness of networking fundamentals (VPNs IP networking wireless protocols IP tunneling proxies). 
• Interest in emerging technologies and trends shaping the future of IT service delivery including AI (e.g. Copilot ChatGPT) modern endpoint management AIOps and zero trust security. 

Strategic Leadership: 

• Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus. 
• Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value. 
• Strong collaborator and internal networker who can partner with product managers marketers and customer-facing teams. 
• Excellent customer engagement skills to identify evolving pain points and solution opportunities. 

People Management: 

• Experience leading small teams and mentoring individuals to grow and operate autonomously. 
• Ability to create scalable efficient content development processes. 
• Track record of fostering a positive team culture built on trust accountability and innovation.

Additional Information :

Why youll Love it Here 

• Impact: Own a highly visible strategic product area that directly drives customer satisfaction and business differentiation. 
• Growth: Be part of a company scaling rapidly with career opportunities that grow as fast as we do. 
• Culture: Thrive in an environment that values innovation collaboration and pushing boundaries. 
• Team: Collaborate with some of the brightest minds in digital employee experience in a high-trust high-autonomy team environment. 
• Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package (Stock Options also included). 

• Health insurance through our partnership with ACKO including OPD coverage for dental vision health check-ups consultations and pharmacy expenses. 

• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding. 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22days of holidays we offer). Plus company-paid bank holidays (12) sick days (10-30) bereavement leave (5) and 3 days per year for volunteering. 

• Free access to professional training platforms to explore your interests and enhance your skills. 

• Stay covered against accidents bodily injuries and disabilities with our personal accident insurance policy providing assurance with coverage up to three times your annual CTC. 

• New mothers are entitled to up to 26 weeks of maternity leave with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 
   
• Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner. 

Remote Work :

No

Employment Type :

Full-time