Distribution Agent
Distribution Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Major Duties and Responsibilities
As a key member of our Distribution Services team you will play a vital role in ensuring a seamless and positive experience for our customers. Your focus will be on delivering exceptional service maintaining operational accuracy and supporting the logistics flow with resilience and professionalism.
Customer-Focused Operations
- Process and manage daily customer orders and distribution accounts with accuracy and urgency.
- Serve as the primary point of contact for customer inquiries proactively communicating updates and resolving issues with empathy and efficiency.
- Monitor and trace orders providing timely updates to customers and addressing concerns with a solution-oriented mindset.
Logistics & Documentation
- Generate and verify all necessary documentation for customer work orders including special requests and inventory records.
- Perform accurate data entry for receiving order allocation shipping and inventory management.
- Ensure timely and precise billing for clients and vendors maintaining transparency and trust.
Collaboration & Communication
- Act as a liaison between warehouse operations and customers ensuring clear communication and smooth coordination.
- Provide warehouse teams with the necessary documentation and information to support efficient receiving and shipping.
- Maintain strong professional relationships with vendors including transportation providers.
Problem Solving & Resilience
- Maintain logs for damages and backorders ensuring follow-up and resolution.
- Escalate complex issues to management when needed demonstrating sound judgment and accountability.
- Support miscellaneous projects research and administrative tasks with flexibility and a can-do attitude.
Compliance & Standards
- Adhere to all internal procedures and external regulations including Operational Process Standards (OPS) and customer-specific requirements.
- Promote a culture of continuous improvement and operational excellence
Qualifications :
- Understanding transportation process of all models is a plus
- Good computer skills (e.g. MS Excel MS Word)
- Fluent in English at least B2 (First certificate) it will be checked during the interview.
- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
- Meet company standards of 52 hours training per year including as needed management/leadership training
- Excellent organizational skills time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results
Additional Information :
Expeditors offers excellent benefits:
- Great environment/place to work
- Career Development
- Interdepartmental - Cross training
- Internal / External training (52 hours/year)
- Access to the Employee Stock Purchase Plan
- Health and Live Insurance
- Other benefits to be confirmed during the interview process
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
