Technical Support Analyst
Technical Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide remote software technical support for Experian EDQ clients. Our solutions include data cleansing validation enrichment and profiling.
- Promptly help solve clients issues through multiple channels including email phone and ticketing systems.
- Diagnose and troubleshoot technical issues related to API data processing and application functionality.
- Collaborate with our teams including product development Level 2 and Level 3 engineering team and account management to resolve complex technical issues and escalate.
- Document interactions with costumers including troubleshooting steps solutions provided current action owner and follow-up plans.
- Help create knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates new features and industry trends related to data quality management and API technologies.
Qualifications :
- 1-3 Years of Desktop Support Help-Desk or IT related support
- BA degree or equivalent experience
- Windows Server/Linux environment
- Basic networking concepts
- Remote desktop technologies
- Salesforce or similar ticketing systems
- Proficient in:
- Windows Server/Linux environment
- CLI
- Knowledge in:
- Basic networking concepts
- Remote desktop technologies
- Salesforce or similar ticketing systems
- English Level B2
- Schedule will be: From Tuesday to Saturday / 7am to 4pm / Sunday & Monday Off.
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
