Account Service Representative
Account Service Representative
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Job Description
Job Summary
Job Description
What will you do
Follows standard processes as outlined in Folio guidelines policy process and procedures referring items outside established standards to the Manager.
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities tasks and activities ensuring a balanced focus on enhanced client experience.
Understands accepts and supports change as it relates to their role and the commitment to client fulfillment.
Exercises due diligence in following operational risk policies procedures standards and guidelines.
Ensures all authorities for the role are reviewed understood and adhered to.
Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
Supports a client first mindset through communication and demonstrated positive behaviours
What do you need to succeed
Must-have
Client Focus
Efficient and accurate data entry abilities.
Available to work from Sunday through Friday (maximum of 37h5)
Nice-to-have
Ability to work in high volume & strict timeframe deadlines
Knowledgeable of products supported by the team (Commercial Deposit Processing Cash processing)
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
Opportunities to take on progressively greater roles
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Communication Critical Thinking Customer Service Interpersonal Relationship Management Operational Delivery Process Improvements Time Management
Job Skills
Customer Interactions Customer Service Customer Service Administration Customer Support Operations Followership Interpersonal Relationships Office Tools Problem Management Self-Service and Virtual Call Centers TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Part-Time
