Dutch Customer Support For a Premium Tech Brand in Portugal
Dutch Customer Support For a Premium Tech Brand in Portugal
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Job Description
Grow Your Career in Customer Support Excellence!
Are you passionate about helping others and creating outstanding customer experiences Were looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity this role could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist youll be the primary point of contact for users assisting them across a variety of channels including email chat and social platforms. Whether resolving account issues addressing billing questions or offering technical support your goal will be to ensure a smooth high-quality user experience.
Key Responsibilities:
- Provide friendly and effective support through multiple communication channels
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Assist with account setup password recovery billing inquiries and identity verification
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Troubleshoot technical issues with attention to detail and clear communication
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Deliver a consistent compassionate experience to all users
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Maintain accurate case records while following internal procedures
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Work collaboratively with internal teams to improve support processes
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Offer feedback and ideas to enhance customer experience and service delivery
Requirements:
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We offer attractive compensation that reflects your skills and experience recognizing and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Remote Work: Enjoy the flexibility of working from home
Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity Apply today and lets connect!
Employment Type
Full Time
