Primary Purpose
Under the general direction of the Associate University Registrar the Assistant Registrar provides leadership and oversight in academic records management student registration transfer articulation degree audit review and VA certification across multiple campuses. This role ensures compliance with institutional state and federal regulations while improving efficiencies in student support services. The Assistant Registrar will also serve as the lead VA Certifying Official overseeing certification processes and compliance.
Essential Functions
Veterans Affairs (VA) Certification & Compliance Serve as the Universitys Certifying Official for VA education benefits across multiple campuses. Ensure compliance with all Department of Veterans Affairs (VA) state and institutional policies related to student veterans and dependents utilizing VA education benefits. Supervise and train VA Work-Study students to support certification compliance monitoring and student outreach. Conduct audits of student enrollment academic standing and financial records to maintain VA compliance. Maintain secure and confidential records related to VA certification and student veterans. Serve as the point of contact for campus partners including Student Accounts Financial Aid and Academic Departments to facilitate student success while ensuring VA compliance. Oversee submission of benefit certifications tuition adjustments and ensure accurate reconciliation of VA payments and overpayments. Monitor and guide additional School Certifying Officials (SCOs) on compliance concerns and new regulations. Student Records Evaluation and Registration Support: Manage academic records and enrollment processing for all students across multiple campuses. Oversee transfer articulation processes degree audit updates and graduation evaluations. Evaluate student academic records to ensure compliance with graduation requirements course applicability and academic standing policies. Provide guidance to faculty staff and students regarding registration transfer credit evaluation and academic policies. Support course substitutions academic petitions and degree audit reviews. Assist in implementing and enhancing student information systems (Banner or equivalent) and curriculum management tools. Administrative Leadership & Process Improvement: Identify efficiencies and technology solutions to streamline registration evaluation and VA certification processes. Assist in the development and implementation of university policies and procedures related to records management academic standing and compliance. Represent the Office of the Registrar on university committees related to enrollment student success and veterans affairs. Participate in professional development conferences and training to stay current with trends in registrar operations and VA compliance. Supervisory Responsibilities: Direct supervision of two (2) VA Work-Study students providing mentorship training and task delegation related to student records VA certification and compliance tracking. Monitor work-study performance and provide periodic feedback and training. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.
Minimum Qualifications
Bachelors degree or two years of full-time experience in the same or similar position is equal to one (1) year of completed post high school education coursework. Three (3) years of experience working with VA educational benefits certification and compliance. Three (3) years of experience in student information systems (e.g. Banner PeopleSoft or equivalent). Minimum of one (1) year of experience coordinating cross-departmental and cross-campus initiatives with demonstrated adherence to institutional policies and Veterans Affairs (VA) regulations.
Preferred Qualifications
Masters degree in Higher Education Administration Business or a related field. Experience in a Registrars Office with experience in VA certification and student services. Certification in VA ONCE or other VA education benefit systems. Experience with degree audit systems curriculum management tools and compliance reporting. Supervisory experience with student workers administrative staff or VA work-study students. Ability to effectively interpret communicate and enforce academic policies and procedures. Strong written and verbal communication skills to engage with students faculty staff and external stakeholders. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Work Schedule
Work performed during standard business hours with occasional overtime required during peak academic periods.