Manager (Global File Review)

Whats In It For You

• Competitive salary
• We are globally hybrid with 2 days in office (please check the specifics for this role during interview process) 
• Flexible working hours
• Private PensionPlan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Purpose of the Job

As a Manager in the Global File Review team you will contribute to targeted client assignments related to file reviews which are designed to enhance data quality and ensure the completeness and consistency of information maintained in client files.

Main Responsibilities

Conduct the following within prescribed deadlines (but not limited to):

• Participate in project assignments involving file reviews CDD data remediation screenings and other related tasks. This relates to but not limited to:
  • Assessment of the accuracy completeness and relevance of client due diligence records.
  • Identification and reporting missing information or inconsistencies and assist with corrective actions if applicable.
  • Carrying out and reviewing screening results and escalate where necessary.
  • Ensuring information is properly updated in internal systems with attention to details and data integrity.
  • Verification of the relevance and accuracy of client-provided information and documentation to ensure compliance with regulatory requirements and internal policies.
• Responsible for the accuracy excellence of service and the timeliness of all deliverables for the team.
• Build a strong service delivery relationship with each employee and stakeholder and ensure that adequate and qualified staff members are always available to handle service matters.
• Hold regular (weekly and/or) business / service meetings ensuring delivery of pre-agreed quality and quantity of services.
• Act as a first point of escalation to resolve service issues and problems.
• Provide assistance for the transition of the assignments to Mauritius within given deadlines.
• Manage pro-actively the end-to-end delivery of assignments which includes:
  • Manage the day-to-day operational process and planning
  • Ensure timely completion of tasks
  • Escalation where necessary to ensure no unnecessary delays
• Ensure that all appropriate mitigation and performance improvement measures are in place and organize all regular tasks to support the delivery route.
• Act as a leader to motivate and coach staff members and ensure they are fully engaged in their work.
• Train and impart knowledge to staff members on all tasks and processes.
• Carry out performance appraisal and monitoring and provide feedback to staff members as and when required.
• Live the values of the company and ensure that staff members are abiding to these values.

#LI-EM1

#LI-Hybrid

Qualifications :

Knowledge/Skills/Experience

• Have a minimum of 8 years of relevant working experience with at least 5 years of experience in managing/leading a team.
• Proven experience in managing and leading high performing teams to deliver complex work to high standards.
• Experience in compliance activity with the passion to maintain hands on involvement in completion of tasks and leadership of teams.
• Able to use technology to drive change and process improvement.
• Strong project planning and delivery model timelines.

Key Competencies

• Able to handle complexity without losing effectiveness.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet the deadlines and targets set.
• Excellent proven problem-solving skills.
• Good time management and adaptability.
• Detail and delivery oriented.
• Strong analytical and critical thinking mindset.
• Strong sense of professional ethics confidentiality and integrity.
• Flexible energetic and enthusiastic.
• A solution driven attitude to problems.
• Ambitious to learn and be challenged.
• Ability to manage a team ensuring they are meeting their objectives and good team engagement.

Additional Information :

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC  Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS  We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE  We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
• We are COLLABORATIVE  With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if theres anything we can do to make the process easier for you. You can reach us at .

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.