SUML Command Center Process Manager - Sr. Associate (Hybrid)
SUML Command Center Process Manager - Sr. Associate (Hybrid)
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Job Description
Monitor report and plan process improvement or redesign initiatives and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.
General Responsibilities:
Day to day oversight of multiple processes: monitor report and plan process improvement or redesign initiatives; define establish and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office BRO and management; make final recommendations for approval on changes.
Collect analyze and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems or transactions where expertise is required to interpret against policies guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
Maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports presentations business cases and diagrams)
Collaborate on larger initiatives including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams including projects driven by other parts of the organization to provide input liaise with training and partner with groups on execution efforts.
Coach and train junior PM levels on processes performance targets and goals
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations including up to the executive level.
May perform process or parts of the process as needed
Location: This role is hybrid where you will be expected to work 3 days per week from the Plano office and the rest of the week working virtually
Basic Qualifications:
High School Diploma GED orequivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least2years of experience in Business Process ManagementProject ManagementRelationship Management or Risk Management
At least 1 year of auto finance experience
Preferred Qualifications:
Lean Agile Six Sigma Business Process Management or Project Management certification
At least 2 years of experience in Microsoft Office or G Suite
At least5years of experience in Business Process ManagementProject ManagementRelationship Management or Risk Management
At least 3 years of auto finance experience
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $78400 - $89500 for Sr. Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
