ETIC, Training Delivery Manager - Senior Manager (Hospitality Experience)
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Job Description
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Managed ServicesManagement Level
Senior ManagerJob Description & Summary
PwC Overview:
At PwC we measure success by our ability to create the value that our
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. Were a network of firms in 152 countries with more than 328000
people who are committed to delivering world-class capabilities and
quality in assurance tax and advisory services
Line of Service and Overview:
Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems
Roles and Responsibilities:
- Strategic Development: Develop and implement a comprehensive learning and development strategy aligned with the clients priorities starting from onboarding operator competency matrix building to leadership training and organization capability building Identify training needs benchmark what is existing internally within and design programs that address skill gaps and enhance employee performance.
- Program Management: Oversee the design delivery and evaluation of learning programs ensuring they meet the needs of the organization and its employees. Utilize data and feedback to continuously improve learning initiatives and measure their impact on business performance.
- Leadership Development: Design and implement leadership development programs aimed at nurturing future leaders within the organization Facilitate workshops and training sessions to enhance leadership skills and competencies.
- Cross-functional Leadership: Lead cross-functional teams to ensure successful execution of projects and initiatives fostering a culture of collaboration and accountability. Guide mentor and develop a network of site functional development professionals to enhance their skills and capabilities fostering a culture of
- continuous learning and high-performance. Encourage collaboration and knowledge sharing within the team and across the organization.
- Collaboration and Stakeholder Engagement: Establish and maintain collaborative relationships with key stakeholders to drive alignment on learning initiatives with organizational goals and talent management strategies and support for functional development initiatives.
- External insights: Maintain up-to-date knowledge of industry trends and best practices in learning and development. Analyze market trends and performance metrics to identify opportunities for improvement and growth within functional areas.
- Compliance & Standards and Budget Management: Ensure all learning and development activities comply with policies and regulatory requirements. Manage the budget for learning and development initiatives ensuring effective allocation of resources and adherence to financial targets
Minimum Education and Specific Qualification:
Bachelors degree in Education Learning Technologies Business or related field (Masters or MBA is a plus) Training related Certifications in relevant fields would be advantageous
Years of Experience:
10 years experience with training academy operations experience ideally for GCC-based customers. Note the role will require frequent travel to KSA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 28 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
