Regional Account Manager
Regional Account Manager
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Game-changers innovators culture-loversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
Regional Account Manager -
General Summary:
The Regional Account Manager is responsible for daily management and support of our partners as well as the preservation of revenue and net new opportunities for the Account Management team. This role works crossfunctionally with internal departments to investigate and resolve complex issues for partners.
Essential Duties and Responsibilities:
- Provides support to the Account Management team with a high attention to detail
- Researches analyzes and documents findings
- May influence others within the Sales team through the explanation of facts policies and practices
- Supports contractual re-writes Monthly Recurring Revenue (MRR) swaps/reductions and credits
- Investigates billing Issues escalations and downgrades
- Serves as subject matter expert
- Provides timely reporting of KPIs escalations and other key metrics
- Successfully implements key sales strategies and initiatives
- Resolves cases in a timely and complete manner
- Discovers root cause of an issue and implements solutions
- Acts as the liaison between the Account Management team and Support business units
- Works cross-functionally to drive outcomes and align with business owners/stakeholders
Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Organized detail oriented and self-motivated
- Ability to creatively solve problems and think outside of the box
- Excellent time management and follow through
- Ability to keep multiple projects on track concurrently
- Knowledge of SaaS software sales
- Strong computer skills
- Proven ability to effectively communicate through phone calls and email
- Experience with Microsoft Office applications
- Preferred: MSP/SMB knowledge
Educational/Vocational/Previous Experience Recommendations:
- Bachelors degree required in related field or equivalent business experience
- 4 years of relevant experience
- Preferred: Experience with account management and technical capacities
Working Conditions:
- Hybrid based out of the London office
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.
Required Experience:
Manager
Employment Type
Full Time
