Graduate Enrollment Generalist

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information work experience and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed the software is intelligent but you need to verify that the data is accurate.
• In the My Experience section you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV as well as all other supporting documentation in the My Experience section of your application.

Job Description

SUMMARY:

Reporting to the Associate Director of Graduate Admissions Operations the Graduate Enrollment Generalist provides student-centered customer service expeditiously and accurately processing student application materials. This position serves an integral role on the Graduate Admissions team to ensure the graduate enrollment goals are met and exceeded.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assists with a high volume of customer inquiries and issues via phone e-mail chatbot and walk in traffic.

• Serves as the primary contact for questions related to the application process and associated materials for both campus administrative offices (Office of Registrar faculty/ staff from assigned Colleges/Schools etc.) and prospective students and applicants.

• Remains current on University programs and offerings and Graduate Admissions policies to ensure accurate and up to date information is being provided to prospective students and other members of the community.

• Acts as administrator for chatbot maximizing the products features and functionality.

• Utilizes Slate CRM system and Banner Student Information System to enter inquiries and admissions data to track students through the prospective application and enrollment processes.

• Processes application-related materials and corresponding student records in Slate and Banner in a time-sensitive manner with accuracy and a strong attention to detail and facilitates the timely completion of graduate applications.

• Verifies electronic application records and related materials within the application management and Student Information Systems.

• Processes admissions decisions and activates matriculations requests as assigned by the Associate Director of Operations.

• Performs cyclical tasks related to operations at designated times of the semester as well as other initiatives necessary to maintain the integrity of application and student related records.

• Shares responsibility for opening and sorting the daily mail management of admissions credentials retrieving and processing electronic documents and test scores from third party agencies (e.g. GRE TOEFL WES NJ Transfer) balancing application fees and deposits from students.

• Assists with providing exemplary customer services streamlining processes and utilizing technology to improve the efficiency and effectiveness in the Office of Graduate Admissions.

• Proactively identifies customer service issues and communicates those issues and potential solutions to management.

• Utilizes a variety of software programs including but not limited to Banner Slate Outlook Word Excel and other related programs.

• Assists at Open Houses Accepted Student Days and other department-wide initiatives.

• Performs other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Graduation from an accredited college with a Bachelors degree. Applicants who do not possess the required education may substitute on a year for year basis.

• Strong organizational skills with an attention to detail and ability to process critical information in a timely manner.

• Strong interpersonal and communication skills to support student-centered customer service.

• Availability to occasionally work outside of normal hours evenings and/or weekends in the performance of assigned responsibilities.

PREFERRED:

• Minimum of one year of customer service experience preferably using office software such as MS words MS excel or Google office suite.

• Experience in higher education preferably in admissions.

• Experience with Customer Relationship Management and Student Information Systems.

• Experience working with non-traditional adult graduate international and/or online population.

• Experience with Slate and Banner.

• Spanish speaker.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background skills and education match the needs of the University. When applying please take a moment to carefully read and follow the steps in the application instruction.

*NOTE: This is a civil service position. After successfully serving a 4-Month Working Test Period as required by the State of New Jersey you will then be certified to your position meaning you will attain a permanent status in this title.

Salary Range

The position may also be eligible for comprehensive benefits including health insurance retirement plans and tuition assistance. For further details please visit:

Montclair State University considers factors such as but not limited to scope and responsibilities of the position candidates relevant work experience education skills and internal equity when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is withina CBU will be determined in accordance with contractual provisions.

Department

For questions or concerns please contact Human Resources Workday Recruiting Support at (Option 2) or email talent@.

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged committed to democracy and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at
IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details please visit: