Experience Research Vice President
Experience Research Vice President
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Job Description
Join us to pioneer user experience insights shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As a Vice President of Experience Research inU.S. Wealth Managementyou will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design develop and execute research strategies to uncover valuable insights into the wants needs and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
About your team and users: this role is part of a team of researchers and designers that collaborates with Product Data and Engineering to deliver solutions for USWMs approximately 10000 financial advisors and service center professionals.
Job responsibilities
- Design and execute comprehensive research studies to identify customer needs preferences and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Partner closely with colleagues across Product Design Data and Technology to design and execute research to inform strategy and decision-making
- Advise colleagues on what to measure and how to measure it
- Deliver insights to partners in compelling ways to spark imagination action and curiosity
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in generative and evaluative user experience research with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques such as ethnography surveys interviews and advanced data analysis to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams including UX designers product managers and developers to propel customer-centric decision-making and inform product prioritization
- Experience in designinghigh-quality research studies with an iterative mindset with an ability to adapt study parameters to accommodate changing product design needs
- Experience working with business stakeholders to deeply understand their goals and priorities and ensure that insights contribute meaningfully to the refinement of these
- Experience leading and coaching other researchers to increase the overall quality of research insights and deliverables on our team. Actively consult with others who have an interest in or need to conduct research to ensure valid results.
- Experience designing and leading stakeholder and user workshops
- Excellent verbal and written communication skills
Preferred qualifications capabilities and skills
- Advanced degree (e.g. MSc PhD) in HCI anthropology data science behavioral science social psychology or another related field
- Experience coaching others in effective written and verbal communications
- Experience presenting to the C-suite
Required Experience:
Chief
Employment Type
Full-Time
