Support Engineer - English - Romania
Support Engineer - English - Romania
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Support Engineer (Cyber defense Delivery Partner Unit)
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES:
- Provides technical support to customers partners field engineers and other product support personnel who are diagnosing troubleshooting repairing and debugging complex computer systems complex software or networked and/or wireless systems.
- Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
- Collaborates on cross-team issues and provides feedback to improve products resolve bugs and automate processes. Participates in ongoing training and readiness programs
- Handle technical escalations raised from Microsoft support teams and collaborate with several internal stakeholders to get it resolved including working with the product group.
- Conducting case technical reviews the support cases ensuring the case progress is on track.
- Accomplish several functions like handing case assignment escalations Queue sweeps making sure that the cases go to the proper delivery partners for assignments.
- Point of contact between Microsoft support teams (FTE teams) Duty management teams & delivery partners teams.
REQUIREMENTS:
- Experience or knowledge in Microsoft Security Products (one or more of: Defender for Endpoint/sentential/compliance/defender for office/defender for cloud apps/defender for identity) And/or network security & security domain knowledge in general.
- Strong TCP/IP stack knowledge - Knowledge in HTTP/HTTPS methods.
- Strong knowledge in the Cybersecurity concepts.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
Key Skills
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