Coordinator - Field Operations
Coordinator - Field Operations
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Coordinator / Senior Executive JD:
Should have handled a team of 30-50 H/C with multiple clients/projects.
Banking/Insurance/BPO/Back Office experience preferred.
Knowledge of Scanning digitization business is a must.
Conducts Daily/Weekly reviews with Team & SMEs and monitor process level performances on daily basis.
Develop implement and review operational policies and procedures.
Ensures on-going training & cross training projects for Staff process upgrades and deputing them for product related trainings.
Ensures the motivation levels of the Staff is always kept high
Work force Planning Scheduling Attrition management absence management etc.
Conduct associate level Interviews and ensure required staff available as per business needs.
Establish a high standard for productivity quality and customer service as well as define user guidelines
Prepares Dashboards for Weekly reviews and MBRs with customers.
Help promote a company culture that encourages top performance and high morale.
Client & Vendor Billing and other financial tasks completion as per defined process.
Process Maps SOP creation Identifying process improvement opportunities
Should have sound Technical knowledge of systems and softwares for identifying problems and work with IT for solutions
Maintain consistent professional improvement through workshops training session and active participation in team projects & events.
Skills Qualification & Experience
Bachelors Degree Must MBA preferred.
Strong MS-Excel & Power Point Presentation Skills Google Sheets Docs and MIS reporting with Google Data Studio will be an added advantage.
Customer Focus Excellent Verbal Communication & Presentation skills Process Improvement Problem Solving People Skills Teamwork People Management Managing Processes Emphasizing Excellence.
Overall 5 years of experience
Ready to travel to different sites/locations as per Business requirement
Ready for extended working hours Six days working and working on Week offs as per business requirement.
Required Experience:
IC
Employment Type
Full-Time
