Manager, Business Application Management

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES SHAREHOLDER

• Identify mitigate and report on defects and issues according to guidelines and ensure appropriate escalation processes are followed; raising non-standard issues to relevant shareholders and control partners where required.
• Responsibility for end-to-end Defect Management process for all FCRM applications as required.
• Lead all activities providing recommendations and decision support to leadership for all Defect Management.
• Responsible for reporting and providing input into KRI/KPI ensuring consistency with risk appetite.
• Primary escalation points for significant defects/issues to protect the interests of the organization identify and manage risks and promote the prompt and thorough escalation of high-risk issues.
• Provide support on adherence to SLA defect/issue communication user group support and promoting adoption of processes.
• Take corrective action and recommend or implement changes to procedures as required. Provide timely and effective communication on status analyses and findings to leadership and various stakeholders.
• Identify opportunities to automate simplify and improve capabilities.
• Provide support for reporting and other processes across Business Applications team.
• Understand and manage cross-stream interdependencies.
• Support in the planning and execution of strategic activities.
• Support and assist in other initiatives processes and tasks assigned to the overall team.

EMPLOYEE/TEAM

• Responsible for management of small group of analysts providing both leadership and guidance. Develop annual and/or long-term plans for own team.
• Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit.
• Assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
• Create and foster a cohesive team and promote a positive work environment. Lead and follow up on action plans to improve employee experience.
• Manage employees in compliance with all human resources policies procedures and guidelines of conduct.
• Share knowledge information skills and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams. Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes. Recruit for all hires to ensure a highly diverse qualified workforce to achieve business objectives.
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally
• Provide people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required.

JOB REQUIREMENTS

• A dynamic leader who can work collaboratively communicate effectively in both oral and written form and build relationships across teams and functions in a fast-changing environment.
• Undergraduate degree required. 10 years of diverse experience in risk management within large and complex financial services organization.
• Strong collaborator who engages colleagues business partners external stakeholders and employees
• Exceptional organizational skills including tracking dependencies resolving outstanding issues and structuring meetings effectively.
• Ability to work in a fast-paced environment and manage multiple deadlines and priorities. Ability to analyze large volumes of information identify key clarifications and determine next steps.
• Proven ability to identify and resolve performance and process bottlenecks. Proven ability in leveraging deep subject matter expertise to align teams to a central vision while listening and engaging others to provide input in the shaping of that vision. Ability to manage multiple priorities in evolving and ambiguous environments.
• Strong working knowledge of Confluence Jira Microsoft Office Suite and Visio.
• Experience in working with business applications.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):