Talent Management Manager

Overview

Were looking for a creative driven and detail-oriented Onboarding Manager to help build the future of onboarding at Freshworks. Onboarding at Freshworks is becoming an exciting strategic priority with a strong focus on uncomplicating the new hire experience and delivering a meaningful and positive employee experience right from Day 1.

Youll partner closely with the Talent Acquisition team People team business leaders and global stakeholders to co-create onboarding thats not just functional but deeply cultural helping every new hire feel grounded in who we are and how we work.

This is a high-ownership role with room to shape grow and scale ideal for someone excited to build simplify and innovate in a space thats gaining strong leadership focus.

If youre passionate about uncomplicating processes and experiences storytelling facilitation experience design and building people programs from scratch this role is for you.

Roles & Responsibilities

1. Onboarding Experiences

• Design and deliver high-impact onboarding experiences operational cultural and functional.
• Facilitate in-person and virtual onboarding sessions with high energy and authenticity.
• Develop formats like interactive workshops digital learning modules fireside chats culture immersions leadership jams and storytelling blocks that bring our values ways of working to life.

2. Project Planning Admin and Execution

• Lead planning and execution for onboarding redesigns pilots and rollouts.
• Track milestones manage timelines and coordinate across functions to ensure smooth delivery.
• Manage all onboarding logistics invites RSVPs decks room bookings and tech setup.
• Lead reporting and analysis on feedback attendance and session effectiveness.

3. Content Comms & Creative Ops

• Design write and curate onboarding narratives across mediums and channels.
• Coordinate creation of visual and video assets welcome reels leadership intros team walkthroughs etc.
• Keep content fresh inclusive and globally relevant.
• Build facilitator kits playbooks and scalable templates for global use.

4. Global Collaboration & Stakeholder Management

• Work with People Partners across geographies to deliver consistent localized onboarding experiences.
• Act as the India liaison for global coordination deployment and best practice sharing.
• Collaborate with functional leaders to embed onboarding into broader employee lifecycle moments.

5. Process Redesign & Continuous Improvement

• Audit and reimagine onboarding processes that need a refresh.
• Use feedback loops and new hire insights to continuously simplify and elevate the experience.
• Contribute to dashboards and reports that tell the story of onboarding impact.

Why Youll Love This Role

• Youll shape how thousands of Freshworks employees experience our culture from Day 1.
• Youll get to play in the creative and operational middle ground where ideas meet execution.
• Youll work closely with leaders and be part of a people-first team that builds with intention.

Qualifications :

• 8-12 years of experience in Onboarding L&D Internal Communications Employer Branding or related fields.
• A growth mindset open to feedback curious to learn and constantly looking for better ways to do things.
• Excellent storytelling facilitation and communication skills with a knack for making complex ideas simple and relatable.
• A creative and operational mindset comfortable building from scratch iterating fast and executing at scale.
• Strong stakeholder management especially in global cross-functional environments.
• Clarity-first thinking a mindset to simplify uncomplicate and communicate with impact.
• High ownership and self-starter energy with a genuine passion for people culture and experience design.
• Proficiency in tools like Google Slides Canva Miro Notion and Menti (or eagerness to learn fast).

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time