Case Management Assistant
Case Management Assistant
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-07-2025
Job Description
-
- Job Location: 1 Adventist Health Way
Roseville CA 95661
- COVID-19 Vaccine (Facility Guideline): Required - Medical/Religious Exemptions Only
- Flu Vaccine (Facility Guideline): Unknown
- Description: Job Requirements:
**REMOTE** 40 hours per week 8am-4:30pm
Education and Work Experience:
**Most important qualities are excellent phone/communication skills and quick learner.
**Must have Call Center or phone que experience
*Associates/Technical Degree or equivalent combination of education/related experience: Required
*Bachelors Degree: Preferred
*Three years related experience: Preferred
*Experience in human resources disability management leave case management or human resources compliance work experience: Preferred
*Experience interpreting and communicating leave of absence policy provisions: Preferred
Licenses/Certifications:
*Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM): Preferred
Job Summary:
Administers and advises on the day-to-day technical administrative legal and compliance functions related to disability leave of absence and leave compensation. Operates with the highest level of customer service and data related processes with a high degree of accuracy in the delivery and administration of leaves. Serves as the main contact and subject matter expert regarding pay and administration for leaves of absence and accommodations for assigned locations. Establishes and maintains rapport with HR partners managers and associates to ensure customer service goals are met. Participates in daily phone que hours (8 hours daily) as well as make outbound calls to associates. Answers and triages all telephone/email communication from employees within 24 hours and updates leave/claim files/notes in the system as appropriate.
Essential Functions:
This role is responsible for administrating for all types of leave of absence (continuous intermittent reduced work schedule) and calculating processing and tracking bi-weekly payroll for associates for multiple types of federal statutory and employer sponsored leaves of absence (i.e. FMLA CFRA PDL PLOA). Also tracks unpaid LOAs.
Advises associates and managers on policy and procedure responds to questions regarding leave of absence and accommodation programs and direct them to other required documents and resources.
Interprets leave and accommodation policies for leave and pay administration. Research and resolve leave and pay related issues questions and escalated inquires within a variety of HRIS systems. Create Contact Center inquiry tickets (Service Cloud) to initiate the resolution of issues requiring other HR Partners and IT (Ivanti) inquiry tickets for issues involving IT partner resolution. Also partner with 3rd party LOA platform partners (AbsenceSoft) for issue resolution.
Upon request provides pay statements to associates on extended leaves of absence. Also partner with 3rd party entities such as government entities or 3rd party insurance carriers to complete documentation.
Participates in continuous improvement initiatives to create streamlined efficient human resource organization. Follows protocol for data entry accuracy including self-audit metrics etc. Stays current on changing Federal and State regulations and legislation that may affect administration and employee pay while on leave.
Performs other job-related duties as assigned.
- Job Location:
Employment Type
Full-time
Key Skills
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