Project Scope:
This position will assist the SCEIS Team in establishing effective and efficient change management process to include:
- Process Development
- Process Documentation
- Development and implementation of change management tools (e.g. Solution Manager)
- training of SCEIS team on change management process
Roles/Responsibilities:
- Review current SCEIS change management processes and make recommendations for improvement/enhancement.
- Work with technical and functional teams to adjust process as necessary to conform to tools and best practices
- Analyze Solution Manager and other change management tools to determine most appropriate tool(s).
- Configure tool(s) to match defined change management processes.
- Document change management processes (functional and technical)
- Train SCEIS teams on approved change management processes.
- Processes in scope include Request for Change (RFC) System Upgrades SAP OSS Note Installations Support Pack Installations.
Mandatory Skills:
- Strong experience with the development and implementation of change management processes.
- Strong experience with the development implementation maintenance and use of SAP Solution Manager tools
- 5 years experience with SAP software analysis design and development
- 5 years experience with ECC SRM and BW
- 5 years experience with SAP upgrades OSS notes support packs and troubleshooting
- Excellent written and oral communication skills
- Knowledge of other SAP change management tools
- Bachelors in IT Business or Equivalent Experience / Equivalent Experience.
Desirable Skills:
- SAP Public Sector Experience
- Microsoft Windows Server and SQL Database Technology
- MS Office Tools (e.g. Word Excel Visio Project)
- Business Acumen