Staff SW Engineer
Staff SW Engineer
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Job Description
Our systems and applications are exceedingly available and exceptionally performing. We are into the business which touch everyones pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition within a second thousands of transactions happen concurrently. Our service is not limited to one junction we are in 200 countries.
Security is our prior concern. We develop an environment which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.
The Systems Engineer will work to advance the development and execution by solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist works independently with/without guidance.
What are the responsibilities of Staff SW Engineer
Operations Infrastructure: Operations & Infrastructure builds operates and maintains best-in-class IT infrastructure services that are secure scalable and continuously available.
As a member of SW Engineering team you will help design enhance build and support applications using modern back end & front end technologies in an agile environment. You will be working with colleagues who will help support and challenge you every day.
Essential Functions of Staff SW Engineer
Responsible for day-to-day support security maintenance and availability of Performance Monitoring Tools based upon business requirements while adhering to tight operations security and procedural models
Responsible for complex integrations advanced maintenance high availability disaster recovery use case development customer support training and documentation of our Tools environments.
Function as the APM resource on key infrastructure projects and initiatives
Conduct business and technical analysis code reviews unit testing and produce technical documentation for new development system enhancements and production support.
Develop modifications and corrections to existing software including debugging routines and regularly check-in for continuous integration of systems and/or software applications.
Collaborate with cross-functional teams including architects systems analysts project managers QA and other developers to implement business requirements using the latest tools and technology.
Participate in On-call support rotation
Key Responsibilities:
COTS APM Tool Ownership
Lead the deployment configuration and lifecycle management of enterprise-grade APM tools including but not limited to Riverbed ExtraHop Catchpoint and Dynatrace.
Define best practices for tool usage integration and data governance across environments.
Troubleshoot and resolve issues related to Applications
Data Interpretation & Insights
Analyze data (network application user experience) to identify performance bottlenecks anomalies and optimization opportunities.
Translate complex monitoring data into actionable insights for engineering operations and business stakeholders.
Develop AI/ML models to develop Forecasting Model
Architecture & Integration
Architect scalable observability solutions that integrate COTS tools with internal systems CI/CD pipelines and cloud-native platforms.
Ensure seamless data flow and correlation across tools for end-to-end visibility.
Cross-Functional Collaboration
Partner with SRE DevOps Network and Application teams to embed observability into the software delivery lifecycle.
Act as a subject matter expert and mentor for APM and performance engineering practices.
Provide training and support to end-users and stakeholders.
Automation & Operational Efficiency
Develop automation scripts and frameworks for tool deployment alerting and reporting using Python PowerShell or Ansible.
Drive alert hygiene SLO/SLA tracking and proactive incident detection.
Security Compliance & Cost Optimization
Ensure monitoring solutions adhere to security compliance and data privacy standards.
Monitor tool usage and optimize licensing and infrastructure costs.
Stay up-to-date with the latest features best practices and industry trends.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.
Minimum of 3 years of experience working on performance monitoring observability or infrastructure engineering.
Deep hands-on expertise with Riverbed ExtraHop Catchpoint Dynatrace and other APM tool like AppDynamics New relic
Knowledge of application architecture and performance tuning.
Familiarity with cloud-based application performance monitoring
Knowledge on LLM like OpenAI GPT-4-TURBO/O1-PREVIEW//GPT-4O-MNI
Building and/or consuming REST APIs including creating and parsing data in various formats and understanding best practices.
Experience with code management systems (GIT or TFS).
Knowledge of web application development with React/Angular/NodeJS.
Working knowledge of IT infrastructure systems (compute/ network/ storage/ virtualization/etc.)
Experience with scripting languages such as JavaScript PowerShell or Python.
Preferred Qualifications:
5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.
Experience with SQL Databases and data visualization using Tableau or PowerBI.
Familiarity with cloud platforms like Azure or AWS.
Familiarity with ITIL processes and best practices.
Excellent problem-solving and analytical skills.
Soft skills
Excellent oral and written skills with the ability to interact with management technical subject matter experts and business customers are essential in this role.
Comfortable with ambiguity as needs change on a regular basis.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
