Staff Site Reliability Engineer
Staff Site Reliability Engineer
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Job Description
This is an exciting opportunity for someone who is passionate about driving innovation enhancing service reliability and making a tangible impact on the organizations success.
What you get to do in this role:
- Provide relief and sustainable resolution to issues within our infrastructure.
- Use your knowledge and experience in software development systems engineering and networking to proactively prevent repeatable issues.
- Lead internal stakeholders and partner teams to improve the reliability scalability and performance of the infrastructure through improved system design.
- Champion and contribute to a culture of intolerance to manual activity which results in an automation environment delivering repeatable and scalable response to system issues.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Excellent Knowledge of Linux systems.
- Comfortable designing authoring testing and debugging code in a team setting in one of the following languages such as Python Go Java or Ruby.
- Experience working with systems at scale - supporting critical services with focus on automation observability availability and performance.
- Experience with MySQL and PostgreSQL database administration troubleshooting and performance tuning.
- Develop and maintain telemetry and monitoring solutions using OpenTelemetry standards to gain deep insights into system behaviour proactively address issues optimise performance and improve efficiency through comprehensive data collection analysis and visualisation.
- Proven experience in defining and managing SLAs.
- Collaborate with development teams to ensure new services align with architectural standards and best practices.
Good to have:
- Expertise in Observability and Monitoring of applications services and networks at scale.
- Experience with DevOps automation CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
- Experience writing test specifications and understand the fundamentals of test automation.
- Experience working with Cloud technologies such as Azure and AWS.
- Experience in configuration management of infrastructure using Ansible.
- Experience with Kubernetes to orchestrate the deployment scaling and management of containers.
- Hands-on experience with Microsoft Azure Google Cloud (GCP) and Amazon Web Services (AWS) including designing implementing and maintaining reliable and scalable systems.
We also have pluses! They are not a must but please highlight them on your resume if you have any of these: experience with cloud engineering knowledge of core AI/ML techniques and algorithms familiar with implementing Chaos engineering principles experience in incident response process post-mortem practices or service best practice standards and web applications engineering.
What you can expect from us:
At ServiceNow we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible for our employees. Win as a Team is part of our culture and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability inclusivity and diversity are key focus areas within our business framework so that we have transparency equity and accountability to deliver meaningful measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary supportive teams and a real opportunity to progress in your career with a forward-thinking organisation we provide resources to help you and your loved ones be well. From benefits plans and programs to mental health resources that offer coaching and 24/7 support to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:
Along with holidays we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
Good working culture to support the balance you need in both work and life.
Parental leave programs.
Childcare and caregiving benefits.
A learning experience platform built using our own technology to support your learning and development goals as well as a tuition reimbursement program.
A global cross-functional mentoring program.
We also have team building activities various employee belonging groups volunteering and community outreach programs.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
