Lead - Business Systems Services
Lead - Business Systems Services
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Job Description
Key Responsibilities:
System Configuration & Optimization
Configure maintain and continuously enhance the Workday HCM platform including implementing system upgrades custom configurations and new features in partnership with HR and IT stakeholders
Proactively identify opportunities for process improvements automation and system innovations while staying current with Workday releases and HR technology trends
Data Integrity & Compliance
Conduct regular audits and validation checks to maintain data accuracy while enforcing security protocols and access controls
Ensure full compliance with company policies data privacy regulations (GDPR SOX) and industry standards through proactive monitoring and controls
Stakeholder Support & Training
Act as the Workday subject matter expert providing technical support troubleshooting and end-user training to maximize system adoption and effectiveness
Partner cross-functionally with HR IT payroll and vendors to align system capabilities with organizational objectives and user needs
Project Management & Strategic Initiatives
Assist in end-to-end Workday projects including module implementations integrations and process redesigns while managing timelines deliverables and stakeholder communications
Collaborate with transformation team to architect high-value solutions that drive organizational impact
Day-to-Day System Stewardship
Troubleshoot and resolve system issues while maintaining comprehensive documentation and escalation protocols
Oversee end-to-end employee data lifecycle management (onboarding compensation talent records) including scheduled maintenance mass updates and system testing
Qualifications :
4-10 years of hands-on experience configuring Workday HRIS including day-to-day operations troubleshooting and system enhancements.
Experience configuring Workday modules such as HCM Compensation Talent & Performance and Security.
Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users coupled with a customer-focused mindset and commitment to providing high-quality support.
Knowledge of HR compliance and regulations (e.g. GDPR SOX).
Ability to work collaboratively in a fast-paced environment.
Preferred Skills:
Absence Management Advance Compensation Benefits Payroll Time Tracking is preferred but not required.
Experience with Workday reporting; writing simple reports.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
