Principal Product Manager - Incident Management
Principal Product Manager - Incident Management
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1 Vacancy
Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.
Principal Product Manager Incident Management
*For this role we are only considering candidates currently based in Toronto San Francisco or Atlanta at this time.
PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision strategy and execution of PagerDutys core incident management workflows. This role is responsible for ensuring operational excellence optimizing key incident processes and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectivelyreinforcing PagerDutys commitment to unmatched reliability and resilience. You will partner closely with engineering design and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive self-healing infrastructure.
This role is expected to come into our Atlanta office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.
Key Responsibilities
- Drive the roadmap and execution for core incident lifecycle features and workflows from incident detection through resolution and analysis.
- Analyze and refine incident processes to deliver rapid actionable and seamless user experiences for responders and stakeholders.
- Partner with engineering design customer support and go-to-market teams to develop and launch incident management enhancements at scale.
- Engage with customers and incident responders to uncover pain points gather feedback and surface new opportunities for process excellence.
- Define measure and continuously improve key incident lifecycle metrics and operational KPIs.
- Ensure compliance with evolving industry standards regulations and best practices for incident management.
- Communicate product vision roadmap and status to internal stakeholders customers and executive leadership.
- Cultivate a culture of continuous learning data-driven decision-making and iterative improvement within the product team.
Basic Qualifications
- 5 or more years of product management experience in SaaS enterprise software or developer tools
- Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale.
- Demonstrated expertise in incident response incident management operations or closely related domains.
- Skilled at translating complex technical workflows into intuitive experiences for engineering SRE and business users.
- Excellent communication and collaboration skills with the ability to influence and drive consensus across cross-functional teams.
- Strong leadership and organizational skillsable to set strategy prioritize ruthlessly and execute to deliver measurable outcomes.
- Bachelors degree or equivalent practical experience.
Preferred Qualifications
- Familiarity with AI or AI Agent technologies including generative or assistive use cases
- Strong product instincts and a design-forward approach to crafting polished high-leverage experiences
- Ability to align stakeholders and drive decision-making across cross-functional teams
The base salary range for this position is 180000 - 304000 USD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations wecannot employ candidates residing in:
Location restrictions:
Australia:Northern Territory Queensland South Australia Tasmania Western Australia
Canada:Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Required Experience:
Staff IC
Employment Type
Full Time
