Resident Liaison Officer
Resident Liaison Officer
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Job Description
Permanent Full Time (37 hours per week)
Closing Date: 4th August
Interview Date: To be confirmed
Are you ready to be part of something meaningful At bpha were proud to deliver a high-quality customer-focused repairs service that truly improves lives. Our In-House Maintenance Service is growing and were looking for someone like you to join us.
We cover Bedfordshire Oxfordshire Buckinghamshire Cambridgeshire Northamptonshire and surrounding areas using the latest technology to support both our customers and our colleagues.
Why Join Us
This is more than just a scheduling role its your chance to be a key player in a team that values your input and supports your growth. Youll help shape a service that puts people first every time.
What Were Looking For:
Experience in logistical planning or a similar scheduling environment
A proactive organised approach with strong time management
A passion for excellent customer service with empathy and care at the heart of what you do
Confidence to own problems and see them through to resolution
Knowledge of housing repairs and maintenance is a bonus but not essential
Strong communication and IT skills
What Youll Get in Return:
A competitive salary
28 days annual leave rising to 33 with service plus bank holidays
A generous pension scheme up to 12% employer contribution
Free private healthcare (with options to add family members)
Free life assurance
Discounted gym membership
Access to a range of wellbeing services including digital fitness classes
Hybrid working after induction split your time between home and our bright modern Bedford office
Well support you every step of the way with opportunities to learn grow and thrive in your role.
Please note: The successful candidate will be required to complete a basic DBS check.
We may close this vacancy early if we receive a high volume of applications so dont wait to apply!
INDLOW
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
