Customer Delivery Lead
Customer Delivery Lead
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Job Description
This position is in-person in our London office.
About Fluent
At Fluent were building the future of automated reporting.
Our product helps marketing agencies automate the creation of written client reports - turning structured data into slide decks one-pagers and narrative summaries that explain what changed why it happened and what to do next. Instead of spending hours pulling data and writing commentary account teams get beautifully written reports that follow each agencys format tone and logic - instantly.
And this is just the beginning.
Were starting with marketing agencies - but our longer-term vision is to become the default reporting engine across verticals. Whether its a sales team finance function or product org every team deserves to understand their data without digging through dashboards or spreadsheets.
Were backed by $10M and trusted by brands like Journey Further Connective3 and Charlie Oscar. Were growing fast and are aiming to support 100 marketing agencies by the end of this year.
Check out a walkthrough of our product:
How we work Were a small team of high-ownership builders focused on redefining how businesses leverage data. Heres what makes our team a unique and rewarding place to work: Collaborative and cross-functional: Delivery at Fluent sits at the heart of our company - working closely with Product Engineering Commercial and Data teams. High ownership: We dont have layers of sign-off. If something needs doing you take it on and make it better. Everyone is responsible for making their work - and Fluent - better each week. Startup speed real impact: We move fast and learn even faster. Everyones ideas count and small experiments can lead to big changes. Client-first mindset: We care deeply about the experience our clients have with our product - and how well we translate their needs into solutions that scale. Youll report directly to our CEO and play a central role in shaping what great customer delivery looks like at Fluent. With our customer base growing rapidly this role will have a big impact on the success of the company. Youll work hands-on across the full customer lifecycle - from onboarding to rollout adoption and expansion configuring reports supporting data logic and keeping dozens of client workflows organised and on track. You will: Own onboarding and pilots: Lead new client implementations end-to-end - from first setup through to scaling across hundreds of reports. Configure reports: Tailor report structures language and logic to match each clients needs and goals. Understand client workflows deeply: Dive into each agencys reporting cadence and processes adapting Fluent accordingly. Project manage delivery: Keep multiple onboarding timelines on track managing stakeholders blockers and communication. Create self-serve materials: Build documentation and tooling that empowers clients to take ownership. Drive long-term success: Partner with clients post-onboarding to ensure ongoing value uncover new use cases and lay the groundwork for expansion. Spot opportunities to expand value: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption. Improve internal processes: Help scale what great delivery looks like - suggesting new workflows tools and standards. Bring insights back to the product: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities. Week 1: Get stuck into Fluent play with the product learn our workflows and begin shadowing live client onboardings. Weeks 23: Own your first setup - running onboarding calls configuring reports and collaborating with our data team. Week 4: Start contributing to broader delivery improvements whether thats documentation tooling or process upgrades. Have client-facing experience: Youve worked in onboarding implementation or delivery - and enjoyed the hands-on problem solving that comes with it. Are data-literate: Youre comfortable working with structured data and thinking through logic metrics and transformations. Are highly organised: You can juggle multiple clients projects and stakeholders without dropping the ball. Communicate clearly: You build great relationships with clients and collaborate well across teams. Have strong product sense: You enjoy digging into how things work and shaping better solutions through feedback. Think commercially: You understand what drives client value and how to unlock it. Are proactive and detail-oriented: You take initiative love making things better and sweat the details that matter. Experience working with marketing agency reporting workflows. Familiarity with BI tools or semantic layers (e.g. Looker AgencyAnalytics dbt etc). Experience in a startup or fast-paced delivery environment. Competitive salary and pension Generous stock option package A fast-moving high-impact role at the heart of Fluents growth A great team working from a fun central London office Weekly team lunch and meals covered after 19:30 High-quality hardware Application: Send your CV and a short note on why youre interested in this role to . Well review it promptly and let you know next steps. Intro Call (30 mins): A friendly video chat with our CEO to learn more about your background answer any questions you have and align on what youre looking for. Take-Home Task (2 hours max): A practical structured task focused on onboarding planning and rollout strategy. Its designed to reflect the kind of thinking and ownership youd bring to the role - no need for polish just clear thinking. Case Study Review (30 mins): Walk us through your task in a short session with two team members. Well dig into your thinking ask clarifying questions and give you a feel for how we work. (Paid) Trial Day - In-Person: Join us in our London office for a day. Youll meet more of the team work on a small real-world task and get a feel for what life at Fluent is like. Well cover your time of course. Offer: If its a strong match on both sides well move quickly and make you an offer. What will you be doing
Your first month
Youd be a great fit if you
Bonus experience
What were offering
Interview Process
Employment Type
Full-Time
