Live Service Lead - Reuters Imagen
Live Service Lead - Reuters Imagen
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Job Description
We are seeking a highly skilled and experienced Live Video Services Technical Lead to take ownership of the delivery support and continuous improvement of our live video services covering sports and media use cases.
This role requires deep subject matter expertise strong technical leadership and a proactive approach to operational excellence in a fast-paced high-availability environment.
About the Role
As a Live Video Services Technical Lead at Reuters Imagen you will be responsible for:
Technical Leadership & Expertise
- Serve as the subject matter expert for live video services ensuring robust scalable and high-performing systems.
- Provide technical direction and mentorship to cross-functional teams and stakeholders.
- Lead the design and implementation of solutions that enhance the supportability reliability and availability of live video services.
Operational Excellence
- Act as a change agent to drive continuous improvement in operational processes procedures and tooling.
- Define and enforce best practices for service monitoring alerting and incident response.
Incident Management
- Lead the technical recovery of production services during major incidents ensuring rapid resolution and minimal impact.
- Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Strategic & Tactical Planning
- Provide technical input and analysis to support both short-term tactical decisions and long-term strategic planning.
- Collaborate with architecture and product teams to align service evolution with business goals.
Solution Architecture & Deployment
- Architect and validate solutions that meet performance scalability and operational requirements.
- Conduct risk analysis and technical planning to ensure accurate and timely deployment of new services and updates.
About You
To be our Live Video Services Technical Lead you will likely have:
- Proven experience in managing and supporting live video or broadcast production environments for sports.
- Strong understanding of video streaming protocols encoding/transcoding workflows.
- Demonstrated ability to lead technical recovery during high-pressure incidents..
- Familiarity with observability tools (e.g. Grafana Prometheus Datadog) and incident management platforms (e.g. PagerDuty Opsgenie).
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
#LI-FP3
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Employment Type
Full-Time
