Registries Business Specialist
Registries Business Specialist
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Job Description
The Opportunity
Were on the hunt for an experienced registry professional with advanced knowledge exceptional sales and service skills and a drive to make every member interaction outstanding.
This is not your average front-counter gig. As a Registries Business Specialist youll be the go-to expert for both members and business clients someone who can handle complex files lead with confidence and support our teams success in every transaction. You bring sharp attention to detail a strong understanding of policy and a friendly can-do attitude that sets the tone for excellence in our centres.
If youre ready to be a subject-matter expert sales champion and member hero all in onewed love to meet you.
A Place to Belong
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:
- Flexible benefits with 5 different packages to select ranging from $1000 - $3000 in health and wellness spending accounts.
- Outstanding employer-paid Retirement Savings Plan (5% AMA contribution 5% AMA matching).
- Great AMA discounts like 50% off memberships driver education programs and registry services.
- Unlimited learning opportunities including full Udemy access and dedicated learning time for personal development.
- Paid time off including 3 weeks of vacation Me-Day and Volunteer Day. Also the flexibility to purchase 1 or 2 additional vacation weeks.
Who You Are
- Youre passionate about providing expert-level service and thrive in high-volume fast-paced environments.
- Youre highly organized detailed and can handle complex registry transactions with accuracy and ease.
- You take ownership of problems and see them through to solutionespecially when it comes to business clients or escalated member issues.
- Youre a team player who helps others shine leads by example and jumps in when support is needed.
- You know how to sell the right service at the right time and see every member interaction as an opportunity to build trust.
- Youve got experience with business accounts CORES fleet bundles and corporate registriesand youre the one others go to for advice.
- Youre not just good with peopleyoure great with people. Whether its a new member a longtime business client or a teammate you make everyone feel welcome.
How Youll Make an Impact
- Complete registries membership product and service transactions accurately confidentially and in a timely manner.
- Deliver exceptional sales and service meeting or exceeding revenue and satisfaction targets.
- Act as a knowledge leader in registry operations guiding members team members and business clients through policies and procedures.
- Manage complex member and business inquiries with professionalism privacy compliance and an eye for detail.
- Support operational excellence by following protocols upholding audit standards and promoting our brand with pride.
- Champion AMA Driver Education Membership and Registry serviceshelping connect the dots for members across our offerings.
- Proactively build and maintain strong relationships with government contacts and internal partners to support smooth operations.
What You Bring to the Table
- Youre at least 18 years old and hold a high school diploma (post-secondary education is a bonus!).
- You have a current Police Information Check (PIC).
- You have proven experience in Alberta Registries ideally with advanced-level certification.
- You have or are willing to complete the following certifications:
- Basic Registries
- Alberta Health Care Insurance Plan
- Alberta Organ and Tissue Donor Registry
- Commissioner for Oaths
- Corporate Registry Level II (Level III an asset)
- Personal Property (APPRES)
- Youve completed or are willing to complete training in:
- Driver Education Sales
- AMA Membership
- Provincial Call Flow
- Sales Customer Service and Conflict Resolution
- Business Accounts and Sales Skills
- Youre proficient in AMA and Service Alberta systems and can interpret and apply policy confidently and accurately.
- Youre comfortable acting as a resource to peers supporting learning and ensuring alignment with AMA and GOA standards.
Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you to ensure you feel supported throughout your journey with us.
WORK MODEL:
In-Office-We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
