Junior Support Engineer (Entry Level)
Junior Support Engineer (Entry Level)
Posted on :
16-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a motivated and eager-to-learn Junior Support Engineer to join our technical support team. This is an entry-level position ideal for recent graduates or individuals starting their career in IT.
Tasks
- Provide basic technical support through various channels (email phone ticketing systems chat).
- Diagnose and troubleshoot common hardware software network or access issues.
- Document incidents solutions and procedures in the internal knowledge base.
- Escalate unresolved issues following established protocols.
- Collaborate with other teams to ensure a seamless user experience.
- Participate in training sessions and contribute to continuous improvement efforts.
Requirements
- Recent graduate or final-year student in Computer Science Information Technology Engineering or related fields.
- Basic understanding of operating systems (Windows Linux or macOS).
- Familiarity with office productivity tools and basic networking concepts.
- Basic knowledge of programming logic (e.g. conditions loops variables).
- Introductory knowledge of databases (e.g. understanding of SQL relational data basic queries).
- Nice to have: knowledge of ticketing systems (e.g. Jira Freshdesk Zendesk) or ITIL principles (not mandatory).
- Strong communication skills both verbal and written.
- Proactive mindset customer-oriented attitude and willingness to learn.
Benefits
- Continuous training and learning opportunities.
- A supportive and collaborative work environment.
- Career development path toward specialized support or technical roles.
- Corporate benefits and flexible work policies based on performance.
Join Heinsohn as a Junior Support Engineer. Develop your career at a leading technology company with global impact and steady growth. Apply and transform the future!
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
