Site Administrator/Country Manager
Site Administrator/Country Manager
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Job Description
Lead with Impact Grow with Balance
Our client is HG Doctors a premier healthcare provider that has served South Florida since 1979. With specialties spanning primary care dental behavioral health and senior wellness they are known for delivering compassionate high-quality service backed by modern technology. At HG Doctors expect a career rooted in innovation a workplace that honors your time and a culture that blends global excellence with local care.
Job Description
Be part of our client s team as an Operations Manager and take charge of leading their Colombia operations. You will oversee call center and administrative functions align local execution with global strategies and ensure high-performance outcomes tailored to the Colombian market s unique needs.
Job Overview
Shift: Monday to Friday 8 AM 5 PM EAST
Work setup: Onsite Bogot and Medell n
Responsibilities
- Oversee Colombia operations including call center performance administrative functions HR coordination and regulatory compliance
- Align local operations with global strategies goals and key performance indicators (KPIs)
- Optimize daily workflows and team performance to ensure high-quality service and operational efficiency
- Develop and implement country-specific policies procedures and strategic operational plans
- Monitor performance using data-driven KPIs and drive continuous improvements
- Lead recruitment training and development of local teams including department managers and call center leaders
- Ensure compliance with Colombian labor laws data privacy regulations and international standards (e.g. HIPAA TCPA)
- Manage budgets conduct financial forecasting control costs and oversee local financial reporting
- Build and nurture relationships with vendors regulatory agencies and local business partners
- Implement corporate systems technologies and process improvements at the local level
- Identify and mitigate operational risks to support business continuity
- Represent the company professionally in Colombia and uphold its reputation
- Collaborate with global departments such as HR and IT to ensure aligned and seamless support
Requirements
Qualifications Needed
- Bachelor s degree in Business Administration Operations Management or a related field
- Fluency in both Spanish and English (required)
- At least 7 years of experience in operations or general management preferably with regional exposure in Colombia or Latin America
- Proven ability to lead cross-functional teams and implement complex initiatives
- Strong understanding of local labor regulations and operational compliance standards
- Excellent leadership communication and interpersonal skills
- Solid financial and analytical skills
- Experience in scaling operations and applying industry best practices
Preferred Traits
- Entrepreneurial mindset with strong execution focus
- Adaptable and effective in fast-paced dynamic environments
- Highly organized with attention to detail and strategic thinking
- Skilled in working across cultural organizational and geographic boundaries
Benefits
Benefits
- 5-day work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medell n
- Unlimited upskilling through Emapta Academy courses
- Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 1000 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
Qualifications Needed Bachelor s degree in Business Administration, Operations Management, or a related field Fluency in both Spanish and English (required) At least 7 years of experience in operations or general management, preferably with regional exposure in Colombia or Latin America Proven ability to lead cross-functional teams and implement complex initiatives Strong understanding of local labor regulations and operational compliance standards Excellent leadership, communication, and interpersonal skills Solid financial and analytical skills Experience in scaling operations and applying industry best practices Preferred Traits Entrepreneurial mindset with strong execution focus Adaptable and effective in fast-paced, dynamic environments Highly organized with attention to detail and strategic thinking Skilled in working across cultural, organizational, and geographic boundaries
Employment Type
Full Time
