As a senior member of Eatalys Information Technology (IT) team the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for several Eataly USA locations (stores and Corporate office) and for providing advice to upper-level management about Eatalys IT needs and structure. The IT Specialist reports to the Director of IT but works autonomously without specific directions from senior managers and without immediate supervision.
- Develops and implements standard operating procedures and service level agreements
- Manages IT projects from start to finish
- Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office)
- Supports implementation of technology during new store openings and new store system implementation initiatives
- Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
- Provides support and resolution to customer service requests in a timely and accurate manner
- Analyzes system issues provides resolutions and is integral in development and enhancement of IT systems
- Performs other duties as required or assigned
Qualifications :
- Bachelors Degree preferred
- 3 years of related IT experience
- Specialized knowledge in computer systems analysis
- Outstanding time management and organization skills
- Excellent communication motivation and team-building skills
Job Requirements
- Occasional travel within the USA
Additional Information :
Benefits and Perks
- Medical Dental Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Remote Work :
No
Employment Type :
Full-time