Senior Business Analyst
Senior Business Analyst
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Job Description
Were looking for a data-driven and solution-oriented Senior Business Analyst to join our Field Revenue Operations team. Youll work closely with cross-functional stakeholders across Sales Marketing and Operations to drive strategic initiatives and improve GTM efficiency. In this role youll lead the analysis and optimization of key business processes create scalable reporting frameworks and enable data-driven decision-making across the North America GTM organization.
This is an exciting opportunity for someone who thrives in a fast-paced environment enjoys solving complex problems and is passionate about building operational excellence in a high-growth B2B environment.
Roles & Responsibilities
Data Analysis & Reporting
Analyze pipeline forecast and revenue performance metrics to identify trends risks and growth opportunities.
Build and maintain dashboards and reports to track key GTM KPIs such as funnel conversion deal velocity and forecasting accuracy.
Present insights clearly through visualizations and executive summaries tailored to senior stakeholders across regions.
Stakeholder Communication
Serve as the analytics partner for Sales and GTM leadershiptranslating business needs into actionable data solutions.
Drive regular business reviews by consolidating insights and enabling decision-making through storytelling and structured analysis.
Sales Strategy & Planning
Support strategic sales initiatives such as territory planning org design quota setting incentive planning and market segmentation.
Provide analytical input for goal-setting and performance tracking initiatives across Field Sales teams.
Process Optimization & Documentation
Identify inefficiencies in GTM operations and lead projects to streamline workflows automate processes and enhance data quality.
Develop and maintain SOPs process documentation and rules of engagement to ensure consistency and compliance across teams.
Project Leadership & Autonomy
Independently manage projects involving cross-functional teams across systems data and business process improvements.
Take ownership of deliverables timelines and outcomes while contributing to overall team strategy and operational goals.
Qualifications :
36 years of experience in business analysis revenue operations or sales/marketing operations.
Bachelors degree in a relevant field (Engineering Business Economics etc.); MBA from a top-tier institution is a plus.
Strong exposure to GTM teams in B2B SaaS or high-growth tech environments.
Proven track record in data analysis stakeholder management and cross-functional collaboration.
Skills
Analytical & Technical Skills
Proficiency in SQL Excel/Google Sheets and BI tools (e.g. Tableau Looker Power BI).
Experience in data modeling dashboard creation and performance tracking.
Understanding of revenue metrics like pipeline health churn CLTV CAC and sales funnel stages.
Familiarity with CRM platforms (e.g. Salesforce HubSpot) and marketing automation tools (e.g. Marketo Pardot).
Knowledge of lead routing quota setting compensation tracking and sales enablement workflows.
Ability to identify gaps in processes and implement scalable solutions.
Communication & CollaborationExcellent stakeholder management and communication skills especially when working with global cross-functional teams.
Ability to simplify complex data findings into actionable insights for diverse audiences including senior leadership.
Business Operations ExpertiseFamiliarity with CRM platforms (e.g. Salesforce HubSpot) and marketing automation tools (e.g. Marketo Pardot).
Knowledge of lead routing quota setting compensation tracking and sales enablement workflows.
Communication & CollaborationExcellent stakeholder management and communication skills especially when working with global cross-functional teams.
Ability to simplify complex data findings into actionable insights for diverse audiences including senior leadership.
Ability to identify gaps in processes and implement scalable solutions.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
