Core - Strategic Client Support Executive

Are you passionate about delivering exceptional client experiences and driving process improvements Join our dynamic team as a Strategic Client Support Administrator reporting into the Strategic Client Support Manager where youll help support high-profile clients collaborating across teams and shaping the future of our financial operations. As a Strategic Client Support Administrator you will be the dedicated contact for a select group of high-profile clients. You will help ensure exceptional client service operational efficiency and process improvement.

• PO Management: Manage purchase order (PO) processes including tracking expiring or missing POs and coordinating with clients and our teams to secure these.

• Client Communication & Escalations: Handle client-facing communications manage escalations and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.

• Client Support & Ticketing: Respond to incoming client calls create or help raise support tickets and ensure prompt resolution by partnering with relevant departments.

• Stakeholder & Client Collaboration: Participate in calls to resolve complex queries (e.g. account set-up/maintenance) and act as an important resource for our teams such as Sales and Accounts Receivable.

• Request Triage: Address and triage ad hoc client requests including data and technical queries.

• Process Improvement Projects: Identify and address process gaps risks and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.

• Controls & Audits: Support internal controls and audit processes to ensure compliance.

Qualifications :

• Track record in delivering high-quality customer service or managing billing-related processes

• Demonstrated experience working with billing platforms or financial reporting systems

• Experience working in a financial operations including collaborating with senior management across different locations
• Excellent interpersonal relationship-building and stakeholder management skills with the ability to influence others
• Can manage multiple priorities
• Attention to detail and experience in process improvement or automation is advantageous

Additional Information :

• Hybrid - 2 days Nottingham based

• Great compensation package and discretionary bonus plan

• Core benefits include pension bupa healthcare sharesave scheme and more

• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Internal: -Customer Service EB11

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time