Customer Support Manager (English & German)
Customer Support Manager (English & German)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Skinnify were reinventing fitness by integrating resistance into everyday just two years weve grown from 0 to 120000 customers and were just getting started.
Now were looking for a full-time Customer Support Manager (40 hours/week) to lead and grow our support operations in English and German. Youll oversee our existing support reps ensure customer satisfaction and continuously improve processes so that our support team can scale alongside our rapid growth.
Tasks
Manage and supervise 2 customer support reps (English & German)
Respond directly to escalated or complex customer issues (via email chat etc.)
Hire and onboard new support reps as the team grows
Write and maintain SOPs and support documentation
Monitor support quality team performance and ticket handling times
Suggest and implement improvements to tools workflows and processes
Ensure smooth day-to-day running of the support function
Requirements
Experience in customer support ideally in e-commerce or SaaS
Previous experience managing or leading a support team
Strong problem-solving skills and ability to de-escalate difficult customer situations
Excellent written and spoken English & German (well assess this in the video interview rather than just written claims)
Familiarity with customer support tools (e.g. Zendesk Gorgias Freshdesk Intercom)
Strong organizational and communication skills
Ability to balance short-term customer satisfaction with long-term team efficiency
Benefits
Why Join Skinnify
Flexibility Work remotely from anywhere full-time (40h/week)
Growth Join a hyper-growth brand with 120000 customers in 2 years
Impact Your leadership will directly shape customer happiness and loyalty
Ownership Take full responsibility for scaling and improving the support function
Development Learn and grow fast alongside a high-performing team
Thanks for your interest in Skinnify! Apply via our short form here:
We review applications within 23 days. Selected candidates will receive a Hireflix one-way video interview (8 questions 1520 mins). Finalists will be invited to a live interview with the team. We look forward to meeting you!
Employment Type
Full Time
