drjobs IT Support Specialist

IT Support Specialist

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1 Vacancy
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Job Location drjobs

Milwaukee, WI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Summary:

We are seeking a proactive hands-on IT Support Specialist to manage the day-to-day technology needs of our dealership group. This role will serve as the primary point of contact for staff tech issues ensuring seamless operation of desktops phones printers network systems and user access across multiple rooftops. The ideal candidate is resourceful responsive and comfortable supporting both tech-savvy and non-technical users in a fast-paced retail environment.

Key Responsibilities:

  • Serve as the first line of support for all help desk tickets resolving hardware software and access issues in a timely manner

  • Manage user accounts (email DMS CRMs etc.) including onboarding/offboarding and permission updates

  • Maintain and troubleshoot workstations printers phones and related IT hardware

  • Monitor network connectivity and escalate more complex issues to our part-time consultant or third-party vendor as needed

  • Perform basic system updates and ensure antivirus and security tools are up-to-date

  • Coordinate with managers to support dealership-specific tools such as DMS scheduling platforms and marketing applications

  • Maintain documentation of IT assets warranties software licenses and support procedures

  • Provide onsite support across multiple Milwaukee-area locations as needed (mileage reimbursed)

  • Train employees on best practices for device usage email security and password hygiene

Qualifications:

  • Associates or Bachelors degree in Information Technology Computer Science or related field (or equivalent work experience)

  • 2 years of hands-on IT support experience preferably in a multi-location or retail environment

  • Proficiency with Microsoft 365 Windows 10/11 basic networking and common office equipment

  • Experience with Active Directory or similar user management tools

  • Familiarity with VoIP phone systems Google Workspace or DMS platforms (Reynolds & Reynolds CDK etc.) a plus

  • Strong communication skills and a friendly service-oriented attitude

  • Must be able to travel between stores locally with reliable transportation

What We Offer:

  • Competitive salary with benefits (health dental vision PTO)

  • A collaborative and stable work environment

  • Mileage reimbursement for inter-store travel

  • Opportunity to build internal IT systems and processes from the ground up

  • Flexible hours with occasional remote troubleshooting capability


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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