IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
We are seeking a proactive hands-on IT Support Specialist to manage the day-to-day technology needs of our dealership group. This role will serve as the primary point of contact for staff tech issues ensuring seamless operation of desktops phones printers network systems and user access across multiple rooftops. The ideal candidate is resourceful responsive and comfortable supporting both tech-savvy and non-technical users in a fast-paced retail environment.
Key Responsibilities:
Serve as the first line of support for all help desk tickets resolving hardware software and access issues in a timely manner
Manage user accounts (email DMS CRMs etc.) including onboarding/offboarding and permission updates
Maintain and troubleshoot workstations printers phones and related IT hardware
Monitor network connectivity and escalate more complex issues to our part-time consultant or third-party vendor as needed
Perform basic system updates and ensure antivirus and security tools are up-to-date
Coordinate with managers to support dealership-specific tools such as DMS scheduling platforms and marketing applications
Maintain documentation of IT assets warranties software licenses and support procedures
Provide onsite support across multiple Milwaukee-area locations as needed (mileage reimbursed)
Train employees on best practices for device usage email security and password hygiene
Qualifications:
Associates or Bachelors degree in Information Technology Computer Science or related field (or equivalent work experience)
2 years of hands-on IT support experience preferably in a multi-location or retail environment
Proficiency with Microsoft 365 Windows 10/11 basic networking and common office equipment
Experience with Active Directory or similar user management tools
Familiarity with VoIP phone systems Google Workspace or DMS platforms (Reynolds & Reynolds CDK etc.) a plus
Strong communication skills and a friendly service-oriented attitude
Must be able to travel between stores locally with reliable transportation
What We Offer:
Competitive salary with benefits (health dental vision PTO)
A collaborative and stable work environment
Mileage reimbursement for inter-store travel
Opportunity to build internal IT systems and processes from the ground up
Flexible hours with occasional remote troubleshooting capability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
