Head of Contact and Assessment
Head of Contact and Assessment
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Job Description
- Suffolk County Council Endeavour House Ipswich IP1 2BX / Hybrid working
- 70086 per annum pro rata
- 18.5 hours per week - Flexible working options available
- Fixed Term or Secondment for 12 months
This post is open to current Suffolk County Council staff only.
As a modern flexible and effective organisation were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as Head of Contact and Assessment Servicesyoull be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
As Head of Contact and Assessment youll play a pivotal role in leading and delivering high-quality person-centred services across Adult Social Care. Youll lead your diverse portfolio of services including Customer First the Independence and Wellbeing Service and our Financial Inclusion and Advice will demonstrate situational and responsive leadership with confidence ensuring strong collaboration across teams and partners to improve outcomes for the people of Suffolk.
This is a unique and exciting opportunity to undertake a senior leadership role alongside the current postholder while they focus on driving major transformation through Contact and Assessment services. You will play a pivotal role in sustaining effective service delivery and performance while operationalising transformation and change and promoting staff wellbeing.
Working closely with the substantive Head of Contact and Assessment and service leaders within your portfolio youll:
- drive high quality effective services supporting Suffolk people to access Adult Social Care (ASC) and Childrens and Young People services deliver timely ASC interventions that promote peoples independence and provide robust financial services for customers
- collaborate with Area Directors County Councillors and health leaders to deliver joined-up impactful services
- lead key projects that influence change and support continuous service improvement
- champion innovation and service transformation within your services and across the wider directorate.
This is your opportunity to make a tangible difference while developing your leadership career in a supportive and ambitious environment.
What youll bring
Were looking for someone who is:
- a confident and compassionate leader with strong experience in operational management and senior leadership
- skilled at building partnerships and influencing across complex systems
- passionate about delivering person-centred care and driving service improvement
- committed to collaboration innovation and continuous learning.
If youre excited by the opportunity to lead with purpose and make a real impact wed love to hear from you.
You can view a full list of requirements in the Job and Person Profile (JPP).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
Youll be joining the ASC Senior Management Team and a passionate and dedicated operational leadership team across Contact and Assessment services within the Adult Social Care directorate. Were proud of our collaborative culture where everyones voice is valued and ideas are welcomed. We support hybrid working and typically will expect the postholder to work across ASC offices where Contact and Assessment services are based including Endeavour House Beacon House and at other Countywide offices to connect and collaborate with their teams.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report
For more information
Please contactElissa Rospigliosi for a casual conversation. You can reach them by calling0or emailing .
If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 -Read theJob and Person Profile.
Step 2 -Click Apply Now to start your online application.
Step 3 -Upload a supporting statement (no more than 500 words) that clearly outlines:
- Why you believe you are the best person for the position
- What skills experience and attributes you bring to the team
- How these relate to the responsibilities and values of the role
Please use theSupporting Statement template.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling0.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm 27 July 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Required Experience:
Director
Employment Type
Part-Time
