Product Trainer
Product Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Cartrack is one of the largest vehicle telematics companies globally with almostactive users and collecting 50 billion data points on the low end on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients whilst incorporating a very much start up culture.
Responsibilities
- Identify internal and external training needs develop training programs assess understanding and conduct refresher sessions as needed.
- Designing and executing quality training to external clients across different markets (SG and HK) as needed.
- Ability to conduct training sessions in English Mandarin and Cantonese.
- Provide weekly classroom training and onsite/online training to external clients.
- Maintain effective communication with customers to establish further training needs.
- Gather feedback on customers and propose solutions to gaps.
- Evaluate the effectiveness of training and modify materials and processes as appropriate.
- Assist in creating and updating of Product User Guides in English Mandarin and Cantonese.
- Conduct internal product training sessions for onboarding staff across various countries.
Type of Training
- Induction: Company and Product Introduction.
- New Product Launch.
- In-depth Cartrack Solutions training.
Requirements
- Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
- At least 3 years in a learning and development and/or training/customer care.
- Preferred experience in a client-facing role.
- Passionate and engaging communication skills.
- Fluent English and Mandarin communication skills.
- Confident to conduct stand-up presentations for client-facing presentations.
- Saas background is an advantage.
Employment Type
Full Time
