Computer Support Technician
Computer Support Technician
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1 Vacancy
Job Description
Job Title: Computer Support Technician
Location: District of Minnesota
- Primary: Minneapolis MN
- Secondary: St. Paul MN
Duration: Long Term Contract
Position Overview:
The Computer Support Technician provides technical support to meet the information management needs of the U.S. Attorneys Office. Under the direction of the IT Systems Manager and Specialist the technician supports networked systems and ensures the availability functionality and security of IT systems and data.
Key Responsibilities:
IT Systems & Network Support
- Configure install test and maintain desktop/laptop systems peripherals and networked devices
- Perform quality assurance diagnostics and implementation of upgrades and patches
- Support Microsoft SQL Server and web-based applications
Customer Support
- Provide end-user assistance including troubleshooting training and issue resolution
- Install and configure hardware/software for desktops laptops and mobile devices
- Maintain inventory and manage asset tracking
Security & Data Integrity
- Ensure confidentiality integrity and availability of systems and data
- Support cybersecurity efforts including security compliance and user access controls
- Maintain intranet/internet pages by updating content and ensuring functionality
Litigation & Case Management Support
- Assist in planning and supporting litigation tools and case management systems
Required Knowledge & Competencies:
- Systems Integration: Understanding of IT components and performance optimization
- Operating Systems: Proficient in installing and maintaining modern OS environments and device interoperability
- Security & Recovery: Experience with security tools and troubleshooting methods to ensure high availability
- Web Support: Ability to convert content for intranet/internet validate links and resolve errors
- Performance Tuning & Database Management: Knowledge of tools and techniques to improve system performance
Qualifications:
Education:
- Post-high school education required
Experience:
- Hands-on IT-related experience demonstrating proficiency in:
- Attention to Detail: Thorough and conscientious work habits
- Customer Service: Ability to assess and resolve end-user needs
- Problem Solving: Analyze evaluate and recommend effective solutions
Experience may be gained through employment or intensive IT training (e.g. certifications).
Clearance & Background Requirements:
- Must pass a DOJ background investigation and receive at least a Minimum Background Investigation (MBI) waiver
- Must meet DOJ Residency Requirements (3 of the last 5 years in the U.S. or federal service overseas)
- Must be a U.S. Citizen
Employment Type
Full-time
