Technical Support Tier 1
Technical Support Tier 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
- Accountable for support requests related to product information and product problems that are documented.
- May escalate more difficult support requests to Field Support Engineers.
- Logs all incoming support requests into the company call tracking system in a timely and professional manner.
- Proficient at responding resolving and closing 40 percent of support requests utilizing technical training and undocumented creative solutions.
- Escalates more complex problems to Field Support Engineers.
- Complete company designated training courses for position to enhance work performance and career development
- Participates in special projects to increase the incumbents role and technical abilities.
Required Knowledge/Skills Education and Experience
- High School diploma or equivalent
- Excellent communication conflict resolution and problem-solving skills
- High understanding of customer satisfaction and service orientation
- Bachelor s degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred
- Proficiency with Microsoft Windows operating system and computer networking is a plus.
Employment Type
Full-time
