Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
Position: Service Delivery Manager
Location: Beachwood OH ***Day Onsite***
Experience Required: 10 years
Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.
Role Overview:
- As a Software Service Delivery Manager you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
- It will have other ERP on iSeries Platform that you have to lead.
- You will lead service operations drive continuous improvement and ensure customer satisfaction through proactive management of incidents service requests and enhancements.
Required Skills & Qualifications:
- Proven experience managing Oracle eBiz or Oracle Fusion environments.
- Strong understanding of ITIL frameworks and service management principles.
- Excellent leadership communication and stakeholder management skills.
- Experience in incident problem and change management.
- Familiarity with software security practices and compliance standards.
- Ability to analyze complex problems and recommend effective solutions.
- Experience in driving continuous improvement and transformation initiatives.
Employment Type
Full-time
