Parts & Service Support Representative
Parts & Service Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Job Duties and Responsibilities:
Answer inbound calls in a courteous prompt and efficient manner.
Create and/or maintain customer and vendor relationships through consistent customer service communication and follow through.
Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
Work with customers both by phone and in person to enter orders check status of orders create copies of invoices and manage special requests.
Communicate sales promotions and new products when directly assisting customers.
Pick pack and ship parts and other items as required.
Move material to appropriate areas throughout the facility and document in accordance with established procedures.
Maintain applicable inventory levels by using the appropriate software or systems.
Notify Location Manager of inventory shortages or discrepancies.
Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
Interact with freight carriers and notify carriers of shipments shipment weights and dimensions.
Unpack examine and route incoming shipments while inspecting for damages shortages and reporting any findings to carrier and/or Location Manager.
Proficient in Forklift Operation
Ability to Interpret Vehicle Schematics
Experienced in Shop/Warehouse Environments
Perform cycle counts in accordance with established procedures
Other duties as required and assigned
Job Requirements and Skills:
High school diploma or (GED)
Strong computer and data entry skills.
Good verbal and written communication skills
Strong organizational problem solving and time-management skills.
Ability to lift 40 lbs.
1 years of related work experience preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
