Tech Support Engineer
Tech Support Engineer
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a top candidate to join our team as Tech Support Engineer.
Compensation:
COP 5M - 10M/month.
COP 5M - 10M/month.
Location:
Hybrid (Carrera 48 #76D Sur - 34 of 302 Sabaneta Antioquia Colombia).
Hybrid (Carrera 48 #76D Sur - 34 of 302 Sabaneta Antioquia Colombia).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You have 2 years of experience in technical support.
- You are proficient in MySQL CRM tools Linux operating system and systems support.
- English - Native or fully fluent.
Responsibilities and more:
At Softgic we work with the coolest people those who build love what they do and bring 100% attitude. That s our #Coolture. Join us to make life easier through technology.
Requirements
- 2 to 4 years of experience in technical support systems support or application support engineering.
- Hands-on knowledge of PHP and SQL including the ability to debug and interpret code and queries.
- Ability to read and understand JavaScript in a support and troubleshooting context.
- Comfortable working with Linux-based systems and able to operate in command-line environments.
- Understanding of the LAMP stack (Linux Apache MySQL PHP) and web application fundamentals.
- Familiarity with REST and SOAP APIs browser developer tools and log interpretation.
- Experience supporting CRM platforms (SugarCRM strongly preferred).
- Strong communication skills and a customer-focused mindset.
- Proven ability to manage a support workload with ownership structure and attention to detail.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
2 to 4 years of experience in technical support, systems support, or application support engineering. Hands-on knowledge of PHP and SQL, including the ability to debug and interpret code and queries. Ability to read and understand JavaScript in a support and troubleshooting context. Comfortable working with Linux-based systems and able to operate in command-line environments. Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals. Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation. Experience supporting CRM platforms (SugarCRM strongly preferred). Strong communication skills and a customer-focused mindset. Proven ability to manage a support workload with ownership, structure, and attention to detail.
Employment Type
Full Time
Key Skills
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