Product Link Supervisor

Job Summary: The Product Link Supervisor is responsible for work order management supervising scheduling and prioritizing installation and repairs of CAT Product Link devices and other technology to enhance operation and performance. This position is also responsible for ensuring all company safety practices and procedures are being adhered to while planning and performing their assigned work.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the companys mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

What can HOLT offer you

• A competitive salary commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care 401(k) matching & Profit-Sharing plan (ROTH and traditional) paid holidays and a front-loaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

Essential Functions:

Hires develops evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission

Effectively communicates daily with their teams internal customers and external customers to ensure the highest level of service and satisfaction

Maintains compliance with DOT regulations for assigned team and fleet of field service trucks while ensuring proper maintenance/repairs are completed in a timely manner

Promotes the training development coaching and retention of qualified employees

Communicates job expectations to include frequent performance discussions with employees and ensure completion of timely performance evaluations

Assess technician development level and provide appropriate coaching and mentoring in conjunction with technical training opportunities

Ensures that the team understands team goals for work order management and strives to achieve company and department goals.

Conducts site visits as needed to facilitate Legendary Customer Service

Builds and assists sales team with quoting new work to ensure accurate pricing for services

Work in progress management to maintain efficiency accuracy and profitability

Opens maintains and closes work orders and communicates the status cost and any issues to customers to increase customer satisfaction maintain internal efficiencies and ensure profitability

Manages all assigned assets used to complete daily tasks and ensure proper usage and maximized investment

Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards

Performs other duties as assigned

Knowledge Skills and Abilities:

Strong technical aptitude and understanding of the industry-CAT Equipment

General repair and maintenance guidelines-CAT Equipment

Excellent oral and written communication skills

Exceptional organizational time management and multi-tasking skills

Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel Word and PowerPoint and other programs used by the department

Strong functional knowledge of an ERP system

Knowledge of DOT regulations and vehicle fleet management

Effectively schedule technicians to meet customer service calls

Strong human relation and communication skills both written and verbal to diffuse high pressure and conflict situations

Ownership and accountability on financial statements to promote business growth

General P&L understanding

Willingness and passion for leadership and development of self and others

Uses logic reasoning creative and dynamic application of solutions conclusions or approaches to problems

Education and Experience:

High school diploma or equivalent required Bachelors Degree in related field preferred

Minimum Three years of job-related experience required

Leadership/Supervisor experience preferred

Supervisory Responsibilities:

• Responsibilities include but are not limited to interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 20% travel time is to be expected to include a possible overnight stay

Physical Requirements:

To perform this job successfully an individual must be able to perform each job duty and responsibility satisfactorily; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities

This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.

Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina

This role frequently communicates with others must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers phones and photocopiers

Work Environment:

This job is generally performed in a professional office; in environmentally controlled conditions operating computer manual dexterity talking hearing and repetitive motion

Frequently works at a fast pace with unscheduled interruptions

Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

Manager