National Disability Services (NDS) is Australias peak body for disability service 1000 members across Australia we are Australias biggest and most diverse network of disability service providers. Our valued members collectively operate several thousand services for more than 300000 Australians with disability and employ a workforce of more than 100000 people.

NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements to inform our members about issues that impact them and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability.

NDS employees have the passion to make a difference are driven to deliver the highest quality support and services to our members and thrive in an environment of positive change and continuous improvement. To find out more about NDS please visit our website athttps://

About the Role

Reports to: Director of Corporate Services

Location: Melbourne or Sydney

Working Arrangement: Hybrid - with 3 days minimum per week in the office.

Hours: 4-5 days per week

Contract: Permanant

Key Responsibilities

National Disability Services (NDS) is undergoing an exciting transformation. We are seeking a proactive and collaborative IT and Systems Business Partner to lead and coordinate our digital platforms and systems. This is a pivotal role responsible not only for project delivery and systems support but also for driving a broader digital strategy that supports business needs improves user experience and enhances operational efficiency.

This role will be responsible for coordinating existing ICT projects conducting a current state assessment of NDSs IT infrastructure and helping develop a Digital Strategy and Roadmap. Youll also lead change initiatives support day-to-day operations across core business systems and liaise with vendors to deliver value to our teams and members.

Other responsibilities include:

• Act as a Subject Matter Expert / System Administrator for key platforms including Microsoft 365 Power BI Dynamics CRM Microsoft Teams ELMO Adobe Ignite Elevate CompliSpace and the NDS Connect tenant.
• Provide Level 1 support and coordinate with external IT providers for resolution of issues and enhancements.
• Support integration of the CRM with the new NDS website and other third-party systems.
• Identify opportunities for process automation system optimisation and improved user experience.
• Maintain and improve the SharePoint-based intranet and document libraries including naming conventions and information architecture.
• Support and train content authors respond to content update requests and ensure accessibility and compliance.
• Deliver user training create support documentation and promote effective use of business systems.
• Coordinate the distribution and return of ICT equipment for new and departing staff.

Skills & Experience

Essential

• Demonstrated experience in IT systems coordination business analysis or digital transformation.
• Experience conducting IT infrastructure reviews and developing digital strategies or roadmaps.
• Strong working knowledge of Microsoft 365 SharePoint Online Dynamics CRM.
• Project management and change management capability (formal training desirable).
• Understanding of application support APIs and systems integration.
• Experience supporting or administering HRIS LMS Event and CMS platforms.
• High-level digital literacy with the Microsoft Office Suite.
• Strong stakeholder engagement communication and training skills.
• Demonstrated ability to work both independently and collaboratively.

• Commitment to accessibility continuous improvement and user-centred design.

Desirable

• Experience in the not-for-profit or membership-based sector.
• Familiarity with ITIL principles or service management frameworks.
• Formal qualifications or certifications in project management IT or business systems.

What We Offer:

• Flexible working opportunities
• Salary packaging benefits
• Employee Assistance Program
• Staff Rewards & Discounts program
• Learning and development opportunities

To Apply:

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants including Aboriginal and Torres Strait Islander people people with disability LGBTIQ and culturally diverse communities to join NDS.

NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments. We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments. NDS also provides adjustments throughout the recruitment process. If you identify as a person with disability and require adjustments to the application recruitment selection and/or assessment process please advise via orand indicate your preferred method of communication (email or phone).

Applications close: 22 July2025. Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above byclicking on the Apply button. For further information please contact Please do not send your application to this email address as its for enquiries only.

The successful applicant must be prepared to undertake a pre-employment police check.

No agencies please.